IT Support Coordinator

Rifenburg • Troy, NY

7d

About The Position

The IT Support Coordinator provides Level II support for the day-to-day operations of the organization’s technology environment. This includes computer systems, networks, programs, infrastructure, user support, databases, and mobile technologies. A strong customer service mindset is essential, as this role is the first point of contact for technical issues and technology needs across the company.

Requirements

• Associate degree in Computer Science or related field preferred; 5–7 years of relevant technical experience may be considered in lieu of a degree.
• Familiarity with a variety of business software and construction-related platforms preferred, including but not limited to: HCSS HeavyJob, HCSS HeavyBid, Vista Viewpoint, Bluebeam, Microsoft 365, HCSS Dispatcher, Apex/Libra, Primavera P6, CAD, BambooHR, Telematics, Meraki, Veritas, Datto.
• Strong understanding of IT security principles and best practices.
• Proven ability to support users with patience, clarity, and a service-oriented approach.
• Comfortable working with staff across departments and job sites, including remote field locations.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Detail-oriented with strong organizational skills.
• Excellent verbal and written communication skills.
• Self-directed with a proactive problem-solving mindset.
• Dependable team player with a strong work ethic.
• Must have access to reliable transportation and a clean driving record, as this role requires travel to remote offices and job sites.

Responsibilities

• Provide timely and effective helpdesk support to end users, ensuring a positive and professional customer experience.
• Maintain and administer corporate IT systems including hardware, software, networks, and user access.
• Triage, troubleshoot, and resolve technical issues; identify recurring problems and recommend long-term solutions.
• Manage company mobile and internet plans; evaluate providers and negotiate contracts as needed.
• Track, maintain, and support all IT assets, including computers, tablets, smartphones, and networking equipment.
• Set up and maintain technology infrastructure in main and field offices, including network connectivity and access control.
• Collaborate on evaluating, recommending, and integrating technology solutions that align with company needs and existing systems.
• Create, update, and enforce standard operating procedures (SOPs) for IT-related processes.
• Coordinate IT training, manage small to mid-size technology projects, and oversee third-party vendors and consultants.
• Perform other related duties as assigned.

Benefits

• Competitive Wages
• Health & Dental with generous employer contribution
• Supplemental Insurances (Vision, FSA, Dependent Care, Short-term Disability, Critical Illness, etc.)
• Paid Holidays
• Generous PTO
• Employee Stock Ownership Plan (ESOP)
• …and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree