IT Support Center Specialist

Maximus Services • Colorado Springs, CO

388d

About The Position

Maximus is seeking an IT Support Center Specialist to provide technical support to a federal client, ensuring the functionality of mission-critical systems. The role involves triaging support requests, managing incidents, and providing first-line technical assistance for hardware, software, and network issues. The specialist will also develop knowledge base articles and monitor system performance to enhance user experience and operational efficiency.

Requirements

• High school diploma or GED required.
• 1+ years of work-related experience required.
• Active Secret clearance is required.
• Proficiency in Microsoft Office and familiarity with ticketing systems such as Remedy or ServiceNow.

Nice To Haves

• Experience with XML and data conversion for system ingestion.
• Familiarity with IT support best practices and customer service principles.

Responsibilities

• Provide technical support to users and clients by triaging, researching, and answering questions regarding the program and systems.
• Log, track, and manage incidents and service requests using the organization's ticketing system.
• Provide first-line technical support and triage for hardware, software, and network issues.
• Assist users with basic IT issues, including password resets and software installations.
• Develop and update knowledge base articles and technical documentation.
• Proactively monitor system performance and alerts to address potential issues.
• Provide excellent customer service and ensure a positive experience for end-users.
• Offer guidance and training to end-users on best practices for using IT systems and applications.
• Perform onsite facilities checks verifying the integrity of the mission systems.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Paid time off
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED