IT Support Associate

Trailer Bridge • Jacksonville, FL

290d

About The Position

Trailer Bridge is looking for an energetic, talented, and self-motivated go-getter to join our fast-growing company in this entry-level IT role. As an IT Support Associate, you will have the opportunity to develop a successful and energetic career and be given the tools and training to 'Make it Happen'. You will be responsible for providing IT Help Desk Support for internal associates and bringing a positive and enthusiastic user and customer experience.

Requirements

• Associate's degree and/or IT Technical Education Classes preferred.
• Skilled in MS Office Applications, SharePoint, and Microsoft Active Directory.
• Basic knowledge of workstation equipment and setup, with expansion into broader equipment/architecture over time.
• Excellent communication (verbal and written) and collaboration skills.
• Team player, being mindful and working well with others.
• Accountable and thorough with organizational skills.
• Willingness to ask questions and probe to find solutions.
• Flexible and able to roll with the punches/changes/moving targets.
• Motivation to get things done in a timely fashion and get them done right.
• Positive attitude.
• Consistently meets deadlines.
• Thrives under pressure.

Nice To Haves

• Experience with Microsoft Azure Services.
• Experience with REQLogic Software.
• Training in end-user experience.
• Experience in third party purchase/shipping, hands on packaging, and tracking of hardware using third party software.
• Proof of interest and motivation of attaining additional IT education and training to develop and grow in career.

Responsibilities

• Runner for installing basic desk hardware in Jax HQ, Jax Brokerage and JaxPort (TWIC badge).
• Train users on basic hardware installs as needed (keyboard, mouse, etc.).
• Enter specific set of recurring monthly IT invoice entries in Accounting spreadsheet and REQLogic (30 invoices of departments-60 invoices monthly).
• Receive and verify incoming hardware delivery orders at HQ and enter quantities into Asset Inventory Log.
• Assign and track hardware tags on IT equipment.
• Monitor workstation Inventory Log (monitor, laptop, docking station, keyboard/mouse, phones) and place internal orders within department to keep up with business demand.
• Communicate and collaborate with Branch Managers for IT needs (shipping/retrieval of HW).
• Assign new users/remove termed users to/from Company Systems.
• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
• Comply with requirements surrounding confidential information and personal information.
• Escalate employee customer issues to the appropriate staff and managerial for resolution as needed.
• Ensure first call resolution through problems solving and effective call handling.
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
• Manage vendor code requests, and work with Finance and Accounting to complete.
• Supports the culture of Trailer Bridge by modeling the attributes and TB12 Core Values of a TB team member.
• Other duties as assigned.

Benefits

• Medical, Dental & Vision Coverage.
• Mental Health Coverage.
• 401k, Life Insurance, Short- & Long-Term Disability Insurance.
• Health Savings Account & Flexible Spending Account.
• Generous PTO Plan & Paid Holidays.
• Class Pass Credits.
• Opportunity for internal career advancement.
• Mentorship & Leadership Development Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Truck Transportation
• Education Level: Associate degree