IT Support Associate

Volunteers of America - Greater New York, Inc. • New York, NY

69d

About The Position

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program. We are in search of new talent in the following position… Position: IT Support Associate (Part Time) IT Support Associate assists the IT team with day-to-day technical and administrative tasks.

Requirements

• 60 college credits in Business Administration, MIS, or equivalent discipline or satisfactory combination of education and experience.
• Must have exceptional customer service and phone etiquette skills.
• Excellent verbal and written communication skills.
• Team player.
• Detail oriented and strong problem-solving capabilities with the ability to work on multiple, concurrent tasks and adapt to shifting priorities.
• Take initiative, and respond to time-sensitive situations with discretion and good sense in dealing with clients.

Responsibilities

• Assist with the building, installation, and deployment of computer hardware.
• Assist with the buildout, programming, and deployment of cellular phones to VOA-GNY employees as required.
• Assist with the upgrade to the 50th street admin office with newest version of OKTA retiring SMS verification and moving to OKTA verify for MFA.
• Supporting Microsoft Windows and Apple MAC environments, including the windows stack, Active Directory, and hosted e-mail systems.
• Imaging and Deploying Desktops and Laptops for end users.
• Assist security team with the monitoring of Active Directory, DNS, DHCP, Windows Shares, Antivirus and backup servers.
• Perform other duties as assigned.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday
• And much more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees