IT Support Associate

Volunteers of America - Greater New York • New York, NY

68d

About The Position

IT Support Associate assists the IT team with day-to-day technical and administrative tasks.

Requirements

• 60 college credits in Business Administration, MIS, or equivalent discipline or satisfactory combination of education and experience.
• Must have exceptional customer service and phone etiquette skills.
• Excellent verbal and written communication skills.
• Team player.
• Detail oriented and strong problem-solving capabilities.
• Ability to work on multiple, concurrent tasks and adapt to shifting priorities.
• Take initiative and respond to time-sensitive situations.
• Discretion and good sense in dealing with clients.

Responsibilities

• Assist with the building, installation, and deployment of computer hardware.
• Assist with the buildout, programming, and deployment of cellular phones to VOA-GNY employees as required.
• Assist with the upgrade to the 50th street admin office with newest version of OKTA retiring SMS verification and moving to OKTA verify for MFA.
• Supporting Microsoft Windows and Apple MAC environments, including the windows stack, Active Directory, and hosted e-mail systems.
• Imaging and Deploying Desktops and Laptops for end users.
• Assist security team with the monitoring of Active Directory, DNS, DHCP, Windows Shares, Antivirus and backup servers.
• Perform other duties as assigned.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Associate degree
• Number of Employees: 101-250 employees