IT Support Associate

HelloFresh • Lake Zurich, IL

122d • Hybrid

About The Position

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz. You will be an essential part of our US Technical Support Team supporting our local warehouse facilities users providing IT support to our end users for workstation hardware/software, mobile device management, printers, basic network troubleshooting, user onboarding and training.

Requirements

• Minimum 3 years of experience in a technical support or helpdesk role.
• Experience with android tablets, RF equipment and printer support (Zebra printers preferred).
• Experience supporting on-site and remote users for PC/ Mac, software and hardware.
• Experience with GSuite applications.

Nice To Haves

• Warehouse or Field Service IT support experience is preferred but not mandatory.
• Some travel to other Chicago area facilities.

Responsibilities

• Provide on-site and remote resolution of common hardware/software computing issues.
• Maintain hardware through in person and depot-based repairs.
• Image and deploy newly acquired hardware to the appropriate department.
• Act as point of contact for other department's technical requests.
• Provide training to users on new hardware and software when required.
• Troubleshoot android based tablets and mobile devices.
• Hardware and software asset management.
• Ongoing evaluation and improvement of existing support processes and policies.
• Participate in after business hour support for critical incident escalations.
• Assist other local area locations as necessary.

Benefits

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role.
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks.
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment.
• Tuition reimbursement for continuing education (upon 2 years of service).
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_).
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+.
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods