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In the position of IT Support Associate at Thyme Care, the incumbent will be responsible for delivering superior IT support to all personnel within our expanding organization. The principal objective of this role is the consistent provision of timely and professional assistance to our Care team, as well as the support of a geographically dispersed user base throughout the United States. In this capacity, the Associate will serve as the primary point of contact for all internal end users and will represent the 'Support Thyme' helpdesk function escalating tier 2 issues with the Thyme Care IT Engineering staff. The IT Support Associate acts as the initial point of contact for all technology-related issues supported by Thyme Care's IT Engineers. This role is a critical technical resource, addressing end user incidents and requests submitted through the Support Thyme helpdesk portal. Responsibilities include effective user interaction and serving as a pivotal communication link between users and the Thyme Care IT department.
