IT Support Associate - NCSA
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About The Position
The National Center for Supercomputing Applications (NCSA) at the University of Illinois at Urbana-Champaign provides supercomputing and advanced digital resources for the nation's scientific enterprise. At NCSA, University of Illinois faculty, staff, students, and collaborators from around the globe use advanced digital resources to address and research grand challenges for the benefit of science and society. NCSA has been advancing one third of Fortune 50 companies for more than 30 years by bringing industry, researchers and students together to solve grand challenges at rapid speed and scale. The National Center for Supercomputing Applications (NCSA) is currently seeking an Information Technology Support Associate to be a member of the Technology Management Group (TMG) to provide primary technical support to NCSA. The primary responsibilities of this position include monitoring an operations center and helpdesk facility that operates on a 24/7 basis, 365 days per year. This includes, but is not limited to: installing, maintaining, and supporting hardware and software systems, responding to user requests and help tickets, monitoring computing and facility operations and researching solutions to complex computing problems. The incumbent must be able to work with a diverse population of technical and non-technical users, both internal and external to the University, and to analyze hardware and software systems. Excellent communication skills are essential. This position requires an in-person schedule with the option for one remote workday per week. The work schedule may include evening and weekend shifts, with two days off each week that may not fall on Saturday or Sunday. Available shifts for this role are 7:00 a.m. to 3:30 p.m. or 3:00 p.m. to 11:30 p.m.
