IT Support Associate - Level II- 2nd shift

Cummins • Whitakers, NC

3d • Onsite

About The Position

We are looking for a talented IT Support Associate - Level II to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Rocky Mount, NC.
In this role, you will make an impact in the following ways:
 Increase operational reliability by ensuring IT systems, hardware, and software remain available, accurate, and efficient for all end users.
 Improve issue resolution speed by diagnosing and troubleshooting technical problems promptly, following established processes to minimize downtime.
 Enhance enduser experience by providing reliable, friendly, and accurate support through the Incident Management system and direct communication.
 Strengthen team performance by collaborating closely with colleagues and escalating issues appropriately to maintain smooth workflow across IT services.
 Contribute to continuous improvement by following documented procedures and identifying potential gaps or opportunities to streamline IT operations.
 Support technology readiness by installing, configuring, or updating IT hardware and applications as needed to keep the environment current and functional.
 Develop the next generation of support talent through oneonone training and knowledge sharing with less experienced associates.
 Help ensure service excellence by understanding and working within SLAs/OLAs to keep service delivery consistent, predictable, and aligned with organizational expectations.

Responsibilities

• Increase operational reliability by ensuring IT systems, hardware, and software remain available, accurate, and efficient for all end users.
• Improve issue resolution speed by diagnosing and troubleshooting technical problems promptly, following established processes to minimize downtime.
• Enhance enduser experience by providing reliable, friendly, and accurate support through the Incident Management system and direct communication.
• Strengthen team performance by collaborating closely with colleagues and escalating issues appropriately to maintain smooth workflow across IT services.
• Contribute to continuous improvement by following documented procedures and identifying potential gaps or opportunities to streamline IT operations.
• Support technology readiness by installing, configuring, or updating IT hardware and applications as needed to keep the environment current and functional.
• Develop the next generation of support talent through oneonone training and knowledge sharing with less experienced associates.
• Help ensure service excellence by understanding and working within SLAs/OLAs to keep service delivery consistent, predictable, and aligned with organizational expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed