IT Support Associate II, IT Supply Chain

Amazon • Antioch, TN

2d

About The Position

We are seeking a hands-on IT Support Technician to join our team, focusing on RMA (Return Merchandise Authorization) services and end-user device support. Technicians identify and diagnose issues, repair, test and validate, create vendor RMAs and document resolutions for reporting purposes. The role includes working on technical support and special tasks/projects like continuous improvements and engineer support. The ideal candidate will provide technical support, perform repairs, and contribute to process improvements in our warehouse environment.

Requirements

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• Can carry/lift up to 50 lbs, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend and reach

Nice To Haves

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service
• Experience prioritizing and managing time effectively in dynamic environments
• Experience in oral and written communication
• Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
• Service Management, Project Management, and Inventory Management skills
• Experience with automation; Python, HTML, Java, C++.

Responsibilities

• Provide first-line technical support for RMA equipment including scanners, laptops, and printers
• Perform diagnosis and Tier 1 repairs on various devices and equipment
• Process RMA requests and manage equipment returns/replacements
• Maintain accurate documentation of repairs, maintenance, and support activities
• Participate in continuous improvement projects with IT peers and operations teams
• Respond to and resolve technical issues in a timely manner
• Manage inventory of spare parts and equipment
• Support engineering projects and special initiatives as needed
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.

Benefits

• Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.
• we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed