IT Support Associate II, IT Supply Chain

Amazon•Antioch, TN

23h•$44,000 - $91,800

About The Position

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers. OpsTech Solutions is accountable to manage all IT infrastructure and end user equipment deployed across Amazon Fulfillment facilities globally. The team is responsible to provide end to end solution for this equipment that includes lifecycle management, change control, capital/demand planning, material management, Return Merchandise Authorization (RMA) & liquidation. Our initiatives deliver on the solutions that power the physical fulfillment of our customers’ orders. This includes management of new site launches across the globe that directly supports shipping packages to millions of Amazon.com customers. About The Role We are seeking a hands-on IT Support Technician to join our team, focusing on RMA (Return Merchandise Authorization) services and end-user device support. Technicians identify and diagnose issues, repair, test and validate, create vendor RMAs and document resolutions for reporting purposes. The role includes working on technical support and special tasks/projects like continuous improvements and engineer support. The ideal candidate will provide technical support, perform repairs, and contribute to process improvements in our warehouse environment. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Requirements

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
Can carry/lift up to 50 lbs, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend and reach
Experience in a dynamic environment with a high degree of customer service
Experience prioritizing and managing time effectively in dynamic environments
Experience in oral and written communication
Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks

Nice To Haves

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Service Management, Project Management, and Inventory Management skills
Experience with automation; Python, HTML, Java, C++.

Responsibilities

Provide first-line technical support for RMA equipment including scanners, laptops, and printers
Perform diagnosis and Tier 1 repairs on various devices and equipment
Process RMA requests and manage equipment returns/replacements
Maintain accurate documentation of repairs, maintenance, and support activities
Participate in continuous improvement projects with IT peers and operations teams
Respond to and resolve technical issues in a timely manner
Manage inventory of spare parts and equipment
Support engineering projects and special initiatives as needed
Assisting in training new hires.
Continuous learning of new technologies.
Supporting customers from multiple buildings in the area, as well as remote customers.

Benefits

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.

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