IT Support Front Office Trading - Fixed Incomes and Cash Desk - New York City, USA
About The Position
We are seeking a talented IT Support Analyst to join our team and work on IT Fixed Income projects. The ideal candidate will have expertise in supporting traders and sales teams and be knowledgeable in SQL, and Unix. Role and responsibilities Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the FIC department. Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally - Multi-tasking environment. Crisis Management with communication to end-users and senior management Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book. Communicate with users regarding application outages and upcoming events like releases and projects. Respond to end users within the timeframe dictated by the severity of the problem, document, and track (case histories, issues, and action steps). Partner with development teams on release management and the Global support teams to ensure quality support to our end users (New York / Montreal / London / Paris) As a member of our team, you will have the opportunity to work on cutting-edge technology and collaborate with a dynamic group of professionals dedicated to excellence. You will have the chance to contribute to developing our Finance engineering team and grow your career in a stimulating environment.
Requirements
- Bachelor's degree in computer science, Engineering, Finance or Quantitative Finance
- 2-5 years of relevant experience in a similar role
- Good understanding of Fixed Incomes, Risk calculation and Derivatives Pricing
- Know the current US financial regulations (Dodd Frank, FINRA, FATCA Reporting, etc)
- Unix/Linux, SQL
- Autonomous, capable of prioritizing tasks and multi-tasking projects.
- Team-oriented, client-focused, and open to different ideas/viewpoints.
Nice To Haves
- Python and C# knwoeldge are a big plus.
Responsibilities
- Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.
- Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally
- Crisis Management with communication to end-users and senior management
- Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.
- Communicate with users regarding application outages and upcoming events like releases and projects.
- Respond to end users within the timeframe dictated by the severity of the problem, document, and track (case histories, issues, and action steps).
- Partner with development teams on release management and the Global support teams to ensure quality support to our end users (New York / Montreal / London / Paris)
Benefits
- The annual salary range for this role is US$90,000 - US$110,000
- 401(k) retirement plan with company matching
- 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
- 8 paid holidays + 5 sick days + 2 personal days per year
- Company health, dental, and vision insurance plans + FSA
- Voluntary STD and LTD
- Commuter/transit benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
