Remote Client Support Analyst
About The Position
North Country Business Products is in search of an IT Support Analyst! We are looking for someone who can effectively assess, resolve, and close point-of-sale hardware and software issues for our clients while providing them with a professional and friendly service experience. Bring your talent and grow with us! A hybrid schedule is available once training has been completed. WHO WE ARE – 100% Employee-Owned Technology Company When you join our company, you’re more than an employee. You’re an associate and contribute to NCBP’s ownership culture, which means that you share in the value of our profits and our success! WHO YOU ARE You are a self-motivated and detail-oriented individual who has exceptional time management and organizational skills. The ideal candidate will know how to juggle multiple tasks at a time as well as the ability to work in a team environment!
Requirements
- Minimum of two-year technical degree or equivalent experience in the POS, hospitality, grocery, or call center industries strongly preferred.
- Proficiency with Microsoft Office and Outlook required.
- Excellent communication, customer service, and data entry skills required.
- Computer software and hardware knowledge are preferred.
- Network connectivity and related software experience are preferred.
- Excellent communication (verbal, written, and listening skills)
Nice To Haves
- Experience in either retail, grocery, or hospitality industries is a plus!!
Responsibilities
- Provide a positive and friendly customer service experience.
- Provide timely updates to the client regarding call status and resolution plan.
- Perform a variety of software installations including remote technician, antivirus, POS software, and change of services (COS).
- Continuous improvement of client support service quality and efficiency.
- Prioritize and quickly access customer information, history analysis, and research internal/external databases to identify and execute resolutions.
- Working with and establishing rapport with vendors.
Benefits
- True Ownership - After 6 months, become an associate-owner through our ESOP and share in company success
- Career Growth - From technical roles to leadership positions with unlimited advancement potential
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
