IT Support Analyst - Flowery Branch, GA
About The Position
IT Support Analysts are the go-to people providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner. IT support works with the IT team and will often interact with users across the company. The IT Support team will train users on basic system and computer functions. Understanding and proactively maintaining daily system performance, having the ability to troubleshoot user problems, and innate follow-up and follow-through skills are all essential aspects of the IT Support Analyst’s day-to-day role.
Requirements
- General awareness of computer systems, PC repair, and network management
- Ability to deploy, configure, and support operating systems on Windows
- Understanding of Information security within systems and user devices
- Customer Service and People skills to explain technical issues to a non-tech-savvy audience
- Bachelor’s degree from a college or university, or equivalent professional institution.
- Information Systems, Computer Science degree preferred, or 2 years’ experience in a similar role.
Responsibilities
- Monitor and respond quickly to incoming requests related to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users
- Install, configure, and upgrade PC software.
Benefits
- Medical, Dental, and Vision insurance options after 30 days of employment
- Flexible spending accounts (FSA) & Health Savings Accounts (HSA)
- Employee assistance program (EAP) for mental health and well-being
- Paid subscription to Headspace and 5 other members of your choice
- Competitive pay & performance-based incentives
- 401(k) retirement plan with company match
- Basic Term Life insurance is 100% company paid
- Long-term Disability Coverage 100% company paid
- Disability Coverage
- Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life, and supplemental life plans.
- Paid time off (vacation, sick leave, and 13 paid holidays)
- Employee discounts on Makita tools and accessories - because we know you love quality tools!
- Tuition reimbursement
- Internal promotion opportunities
- Collaborative, innovative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
