IT Support – Advisor

Fiserv • Milwaukee, WI

2d

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title IT Support – Advisor TITLE: IT Support – Advisor EMPLOYER: Fiserv Solutions, LLC LOCATION: Milwaukee, WI (and various unanticipated locations throughout the US subject to authorization from management) DUTIES: Lead the design, implementation, and optimization of scalable, secure, and cost-effective cloud and on-prem based architectures for new and existing systems. Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Design solutions for resilience, backup, disaster recovery, and business continuity. Drive innovation and implement best practices. Triage and resolve client requests and incidents. Analyze and resolve internal alerts coming from various monitoring tools. Analyze application code and participate in root cause analysis. Participate in on-call rotation. Provide mentorship and technical guidance to junior developers and team members. REQUIREMENTS: Bachelor's degree in Computer Science, Engineering, Information Technology or a related field and 4 years in any job title involving software development and support experience. Prior experience must include: 4 years of Java development; 3 years working with Splunk and Dynatrace; 3 years working with Webservices including SOAP and REST; 2 years working with MoogSoft aggregator tool integrating various alerts coming from different sources; 2 years working with Linux and Unix Shell script; 2 years working with SiteScope; 2 years working with ASM or APM URL monitoring tools; 2 years of architecture and design with high volume and high availability real-world applications; 2 years supporting high volume and high availability real-world applications; and 1 year working with AWS. TRAVEL: None TO APPLY: Apply by selecting “Apply” on this page and following prompts to attach resume and submit. #P3M It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Technology or a related field and 4 years in any job title involving software development and support experience.
• 4 years of Java development
• 3 years working with Splunk and Dynatrace
• 3 years working with Webservices including SOAP and REST
• 2 years working with MoogSoft aggregator tool integrating various alerts coming from different sources
• 2 years working with Linux and Unix Shell script
• 2 years working with SiteScope
• 2 years working with ASM or APM URL monitoring tools
• 2 years of architecture and design with high volume and high availability real-world applications
• 2 years supporting high volume and high availability real-world applications
• 1 year working with AWS.

Responsibilities

• Lead the design, implementation, and optimization of scalable, secure, and cost-effective cloud and on-prem based architectures for new and existing systems.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Design solutions for resilience, backup, disaster recovery, and business continuity.
• Drive innovation and implement best practices.
• Triage and resolve client requests and incidents.
• Analyze and resolve internal alerts coming from various monitoring tools.
• Analyze application code and participate in root cause analysis.
• Participate in on-call rotation.
• Provide mentorship and technical guidance to junior developers and team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level