IT Supervisor - Sports Illustrated Stadium
About The Position
Job Summary: As an IT Supervisor, you will be responsible for overseeing the maintenance and effective use of all systems andtechnology resources at the location. Detailed Responsibilities: Assisting with the performance of all IT-based applications and systems at the location Conducting proactive maintenance of systems and IT infrastructure at the location Consistently follow IT service priorities to ensure the best support and communication to their locations, regionalsupport teams and the Home Office Support global or major events (USTA, golf, Super Bowl, All-Star Game, etc.) as requested Provide systems support Manage location system issue logs Participates in regularly scheduled calls with Home Office personnel and vendors to review outstanding issues Communicate progress to relevant location, regional, and Home Office personnel as needed Maintain inventory counts of all field-based systems by location and service offering within their respective region Ensure systems and servers are properly patched, on a consistent version of software, and running in a stableenvironment throughout their region on a quarterly basis Assist in the execution of system installations and upgrades Understand and execute technical priorities, standards, and procedures for existing and future systems asdirected Provide technical support and act as an escalation point for local IT support (local IT managers, or hourly ITsupervisors/technicians)
Requirements
- BS/MS in Computer Science or related field preferred; or equivalent combination of education and experience,equivalent skill.
- Minimum of 1 year of experience supporting POS systems in the restaurant/hospitality business is preferred
- Core skills such as network, database, and scripting
- Demonstrated strong leadership skills and excellent written and verbal communication skills
- Able to work independently without close supervision
- Able to analyze issues and problems, and know and follow the escalation plan
- Well organized, able to handle multiple tasks at the same time
Nice To Haves
- Experience with cloud-based POS (Appetize, Bypass, VenueNext) is preferred.
- Experience with PCI compliance is preferred
Responsibilities
- Assisting with the performance of all IT-based applications and systems at the location
- Conducting proactive maintenance of systems and IT infrastructure at the location
- Consistently follow IT service priorities to ensure the best support and communication to their locations, regionalsupport teams and the Home Office
- Support global or major events (USTA, golf, Super Bowl, All-Star Game, etc.) as requested
- Provide systems support
- Manage location system issue logs
- Participates in regularly scheduled calls with Home Office personnel and vendors to review outstanding issues
- Communicate progress to relevant location, regional, and Home Office personnel as needed
- Maintain inventory counts of all field-based systems by location and service offering within their respective region
- Ensure systems and servers are properly patched, on a consistent version of software, and running in a stableenvironment throughout their region on a quarterly basis
- Assist in the execution of system installations and upgrades
- Understand and execute technical priorities, standards, and procedures for existing and future systems asdirected
- Provide technical support and act as an escalation point for local IT support (local IT managers, or hourly ITsupervisors/technicians)
Benefits
- Instapay (early access to your wages) and high interest savings both through the EVEN app
- Associate Shopping Program
- Health and Wellness Program
- Discount Marketplace
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
