IT Supervisor Operations

Jabil•Salisbury, NC

About The Position

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. How will you make an impact? As the IT Supervisor Operations, you will lead and supervise IT staff and the activities associated with the identification, prioritization, and resolution of day-to-day operational issues and opportunities for improvement. You will ensure that all phases of IT services are coordinated, monitored, logged, tracked, and resolved appropriately. You will assign personnel to various operations and direct their activities and reviews and evaluate work and prepare performance reports. You will also interact with peers and customers on a regular basis focusing on business processes and business systems. What will you do? Participate in Recruitment of IT support personnel. Training of site and corporate tools, processes, and service delivery. Participate in Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training Plans, Terminations, Turnover, Succession Planning, Reward and Recognition Programs etc. Participation in metrics management and performance of IT support and services. Participation and coordination of work schedules, priorities, and performance management of personnel for IT related tasks and services. Participate in and drive toward continuous improvement in metrics, performance and customer satisfaction of the team including the analysis of key metric data. Compliance with regulatory requirements, Security policies, and SOX related activities. Schedule personnel job duties to provide necessary coverage. Participate in the exchange of ideas and information within the department. Organize verbal and written ideas clearly and use an appropriate business style. Provide regular updates to appropriate managers. Assure that procedures and work instructions are efficient and not redundant. Offer innovative ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.” Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively, making customer issues a priority. Confer with reporting manager on complex or unusual situations. Establish new measurement systems if/where possible. Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization. Ensure 100% adherence to all company policies and procedures (i.e., Security, Health, Safety and Quality). Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific. Ability to work effectively under pressure with constantly changing priorities and deadlines. Understand and embrace the business and IT strategic direction. Understand business processes and business tools in the current environment. Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor. Engage with customers to evaluate issues and opportunities for improvement. May perform financial related duties as directed by supervisor. Project Management as required. May perform other duties and responsibilities as assigned.

Requirements

Demonstrated leadership experience.
Project management experience
Interpersonal skills in collaborating with the customer, management, and technical teams in a “initiative-taker” role.
Excellent written and verbal communication skills
Strong attention to detail
SAP knowledge
Education: Bachelor's Degree preferred. Or an equivalent combination of education, training, or experience.
Experience: 2-3 years’ work-related experience required.
Minimum of 1-2 years management experience preferred.
Regular business hours + on call.
Some additional hours may be required.
Travel requirements: Domestic and/or International, up to 10%.
Climate controlled office environment during normal business hours.
Sitting
Walking
Standing
Bending/Squatting/Stooping
Reaching
Balancing
Twisting
Crawling
Hands in water
Kneeling
Data Entry/Typing

Nice To Haves

ITIL experience preferred

Responsibilities

Lead and supervise IT staff and the activities associated with the identification, prioritization, and resolution of day-to-day operational issues and opportunities for improvement.
Ensure that all phases of IT services are coordinated, monitored, logged, tracked, and resolved appropriately.
Assign personnel to various operations and direct their activities and reviews and evaluate work and prepare performance reports.
Interact with peers and customers on a regular basis focusing on business processes and business systems.
Participate in Recruitment of IT support personnel.
Training of site and corporate tools, processes, and service delivery.
Participate in Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training Plans, Terminations, Turnover, Succession Planning, Reward and Recognition Programs etc.
Participation in metrics management and performance of IT support and services.
Participation and coordination of work schedules, priorities, and performance management of personnel for IT related tasks and services.
Participate in and drive toward continuous improvement in metrics, performance and customer satisfaction of the team including the analysis of key metric data.
Compliance with regulatory requirements, Security policies, and SOX related activities.
Schedule personnel job duties to provide necessary coverage.
Participate in the exchange of ideas and information within the department.
Organize verbal and written ideas clearly and use an appropriate business style.
Provide regular updates to appropriate managers.
Assure that procedures and work instructions are efficient and not redundant.
Offer innovative ideas and suggestions for improvement.
Identify and implement new practices and processes that are “best in field.”
Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
Confer with reporting manager on complex or unusual situations.
Establish new measurement systems if/where possible.
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
Ensure 100% adherence to all company policies and procedures (i.e., Security, Health, Safety and Quality).
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
Ability to work effectively under pressure with constantly changing priorities and deadlines.
Understand and embrace the business and IT strategic direction.
Understand business processes and business tools in the current environment.
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
Engage with customers to evaluate issues and opportunities for improvement.
May perform financial related duties as directed by supervisor.
Project Management as required.
May perform other duties and responsibilities as assigned.

Benefits

Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
401K Match
Employee Stock Purchase Plan
Paid Time Off
Tuition Reimbursement
Life, AD&D, and Disability Insurance
Commuter Benefits
Employee Assistance Program
Pet Insurance
Adoption Assistance
Annual Merit Increases
Community Volunteer Opportunities