IT Summer Intern
Carthage System•Carthage Township, IL
About The Position
The Summer IT Intern supports the IT department in maintaining systems, troubleshooting technical issues, and assisting with daily IT operations. This role provides hands-on experience in a real-world IT environment while contributing to ongoing projects and support tasks.
Requirements
- Currently pursuing a degree in Information Technology, Computer Science, or related field
- Basic understanding of:
- Windows OS
- Networking fundamentals (IP, DNS, DHCP)
- Microsoft 365 / Office applications
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
Nice To Haves
- Experience with:
- Active Directory / Entra ID
- Helpdesk or ticketing systems
- PowerShell or basic scripting
- Familiarity with:
- Hardware troubleshooting
- Printers and peripheral devices
Responsibilities
- Provide Tier 1 helpdesk support for hardware, software, and network issues
- Assist with device setup and deployment (PCs, laptops, mobile devices, printers)
- Perform basic troubleshooting for Windows, Microsoft 365, and common business applications
- Support user account management (password resets, access provisioning)
- Document incidents, solutions, and procedures in the IT ticketing system
- Assist with network monitoring and system checks
- Help maintain inventory of IT equipment and assets
- Participate in IT projects such as upgrades, migrations, disposing of equipment or system rollouts
- Follow company security policies and best practices
Benefits
- Exposure to real-world IT operations and infrastructure
- Hands-on experience with enterprise tools and systems
- Mentorship from experienced IT professionals
- Participation in live projects and deployments
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
Number of Employees
11-50 employees
