IT Subject Matter Expert – Senior (Top Secret)

SiloSmashers • Washington, DC

26d

About The Position

The IT Subject Matter Expert – Senior will serve as the primary expert supporting Jira Service Management and the broader Atlassian suite , including integrations with related platforms and tools. Key Responsibilities: Manage configurations, workflows, automations, and user roles across various projects within the Atlassian environment. Provide enterprise-level support to users, optimize service delivery processes, and ensure alignment with IT Service Management (ITSM) best practices.

Requirements

• Excellent communication, troubleshooting, and training skills.
• Proven ability to translate business requirements into effective Jira/Atlassian solutions.
• Strong scripting or automation experience (e.g., Groovy , ScriptRunner , PowerShell ).
• Demonstrated experience supporting ITSM practices such as incident, change, and problem management.
• Experience integrating Jira with identity management systems, monitoring tools, and external platforms via REST APIs .
• Strong familiarity with the Atlassian ecosystem and toolset.
• In-depth knowledge of Jira components including custom workflows, automation rules, service desk queues, SLAs, and request types.
• 5–7+ years of experience configuring and administering Jira Service Management in enterprise environments.

Responsibilities

• Manage configurations, workflows, automations, and user roles across various projects within the Atlassian environment.
• Provide enterprise-level support to users
• Optimize service delivery processes
• Ensure alignment with IT Service Management (ITSM) best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 51-100 employees