IT Strategy Consultant

Frost • San Antonio, TX

1d

About The Position

It’s about expecting great things and making them happen. If you are known for your goal-oriented mindset, always thinking one step ahead, enjoy collaborating with numerous lines of business, and have a passion for improvement and the ability to implement numerous projects, then being an IT Strategy Consultant with Frost could be for you. At Frost, it’s about more than a job; it’s about having a flourishing career where you can thrive, both in and out of work. Frost is committed to fostering an environment that reflects its values and encourages team members to be the best they can be. By joining this adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services. As an IT Strategy Consultant, you will be an inventive strategist, utilizing your high level of expertise to help create strategies that achieve corporate goals. You will bring value to the organization by shaping and executing Frost’s IT strategies, ensuring alignment with core values. You should welcome challenges and use strong communication skills to ensure smooth and effective execution of initiatives. Most importantly, this role is about constant improvement and doing it with integrity, caring, and excellence in mind.

Requirements

• Bachelor’s degree in information technology, Computer Science, Business or equivalent work experience
• 5+ years of experience in IT program management, infrastructure operations, or strategic execution within an enterprise IT environment
• Working knowledge of IT Infrastructure domains including data center operations, network, cloud platforms (Azure/AWS/GCP), end-user computing, and ITSM frameworks
• Demonstrated ability to lead large-scale projects and manage competing priorities across multiple workstreams
• Excellent written and verbal communication skills, with the ability to translate technical concepts for executive and business audiences
• Advanced Excel modeling and executive‑level PowerPoint storytelling to deliver data‑driven insights to influence decision‑making

Nice To Haves

• ITIL Foundation or Practitioner Certification
• Experience supporting a CIO or Director-level technology executive in a Chief of Staff or Senior Program Manager capacity
• Familiarity with FinOps practices for cloud cost governance and infrastructure spend optimization
• Familiarity with ITSM platforms, ServiceNow, and Jira

Responsibilities

• Serve as a trusted thought partner and Chief of Staff to the Director of IT Infrastructure & Operations and key liaison across direct reports, IT stakeholders, and other internal stakeholders, maintaining a high level of confidentiality and discretion across IT initiatives
• Drive operational rhythm for the Infrastructure & Operations leadership team — owning meeting cadences, managing agenda governance, capturing and tracking action items, and ensuring follow-through on commitments
• Participate in budget planning, forecasting, expense modeling, and Vendor Negotiation for infrastructure spend categories including hardware refresh cycles, software licensing, cloud consumption, and managed services contracts
• Develop, document, and implement operational processes and procedures including runbooks, escalation paths, and governance frameworks to improve team performance and service delivery
• Represent Infrastructure & Operations Director in leadership meetings, steering committees, and cross-functional working groups, ensuring effective communication, goal alignment, and follow-through on action items
• Partner with Human Resources and Resource Managers to coordinate hiring and onboarding for infrastructure roles and closing gaps between talent needs and available resources
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees