IT Strategy Consultant (vCIO / TAM)
About The Position
Pacific Office Automations Technical Account Managers TAMs are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division TAMs work closely with internal teamsSales Engineers Helpdesk Onboarding and Project Deliveryto ensure clients effectively leverage maintain and evolve their IT environments Our TAMs act as trusted advisors aligning technology with business goals driving IT strategy and ensuring high levels of client satisfaction through proactive communication planning and relationship management Skills Knowledge and Expertise Our ideal candidate demonstrates a high level of emotional intelligence EQ and professional maturity enabling them to build and maintain strong client relationships They are adept at strategic thinking guiding business leaders through complex IT decisions and reframing challenges into actionable solutions The right individual is confident presenting to executives skilled in IT strategy development and capable of bridging the gap between technical requirements and business outcomes
Requirements
- 5 years of experience in one or more of the following roles Technical Account Management vCIO IT Director or Senior IT Consultant
- Proven experience with IT budgeting strategic planning and technology roadmap development
- Experience presenting to C level executives and conducting Technical Business Reviews TBRs
- Strong understanding of ROI analysis and cost benefit justification for IT investments
- Ability to translate complex technical concepts into business language
- Deep knowledge of cloud and infrastructure technologies including modern network security and collaboration platforms
- Strong aptitude for customer service and client retention
- Excellent verbal written and analytical communication skills
- Highly organized with the ability to manage multiple priorities effectively
- Ability to remain composed and focused under pressure while managing client escalations
- Collaborative mindset with the ability to work cross functionally with technical and non technical teams
- Microsoft Windows and macOS environments
- Microsoft Windows Server Active Directory
- Microsoft 365
- Azure
- Google Workspace
- Microsoft SQL
- Exchange Online
- WatchGuard SonicWall Cisco or similar firewall platforms
- Remote Access VPN RDS
- Virtualization VMware Microsoft Hyper V
- Wireless Aruba WatchGuard Meraki
- Endpoint Security EDR and Cloud Backup solutions
- SIEM
Nice To Haves
- Bachelors degree in Computer Science Information Systems Business or a related field or equivalent experience
- MSP experience strongly preferred
- Familiarity with governance risk and compliance GRC frameworks such as HIPAA PCI or CMMC
- Working knowledge of CIS Controls NIST or other cybersecurity frameworks
- Relevant technical certifications such as Security Network or Cloud credentials
Responsibilities
- Managing an assigned portfolio of clients
- Serving as both a technical and consultative resource within our Managed IT Services division
- Working closely with internal teamsSales Engineers Helpdesk Onboarding and Project Deliveryto ensure clients effectively leverage maintain and evolve their IT environments
- Acting as trusted advisors aligning technology with business goals
- Driving IT strategy
- Ensuring high levels of client satisfaction through proactive communication planning and relationship management
Benefits
- Medical
- Dental
- Vision and Life Insurance
- 401k with company match
- Paid Time Off
- Vacation
- Sick Leave
- Holidays
- Monthly Car Allowance
- FSAHSA Programs
- Company events recognition trips and a collaborative team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Printing and Related Support Activities
Number of Employees
1,001-5,000 employees
