IT Strategic Portfolio Management Intern

ADT • Boca Raton, FL

1d • Hybrid

About The Position

As a ServiceNow Strategic Portfolio Management (SPM) Intern, you’ll play a key role in supporting enterprise-wide project and resource planning initiatives. This role provides hands-on exposure to ServiceNow’s Project Portfolio Management (PPM) module and strategic planning tools while developing technical, analytical, and business skills.

Requirements

• Currently pursuing a Bachelor’s degree in Information Technology, Business, or a related field, with graduation between December 2026 and August 2027
• Strong analytical and technical skills; comfortable navigating and learning new systems
• Clear written and verbal communication skills, with the ability to work effectively across stakeholders
• Curiosity and eagerness to explore ServiceNow configuration and administration
• U.S. Citizenship or Permanent Residency is required, as we do not offer sponsorship.
• Must be available for the entire duration of the internship program, from May 18-July 30, 2026.

Nice To Haves

• Familiarity with project management principles or experience working in agile environments
• Exposure to enterprise platforms such as ServiceNow
• Pursuing a Master’s degree or holding certifications in project management (CAPM, PMP)
• Prior experience in technical support or business analysis
• Strong problem-solving skills and a proactive approach to learning

Responsibilities

• Support the administration and troubleshooting of the ServiceNow PPM module
• Provide user support, guidance, and documentation to enhance adoption and usability
• Assist with expanding Demand Management and Strategic Planning Workspace capabilities
• Contribute to governance efforts around Resource Management to ensure accurate capacity planning
• Partner with project managers, business analysts, and leadership to align platform functionality with business needs

Benefits

• Culture of professional development & training, including access to LinkedIn Learning, collaborative team support, and exposure to meaningful, real-world projects
• Front-line experience and opportunities to learn directly from leaders through our Executive Leadership Team (ELT) Speaker Series
• Commitment to equity and inclusion through ongoing initiatives, employee resource groups, and employee recognition programs
• Volunteer opportunities to give back and make a difference in the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Intern