IT StoreFront Specialist (5118)

SMX•Patuxent River, MD

38d•$22 - $34•Onsite

About The Position

The IT Storefront Specialist is an entry-level role responsible for providing front-line IT support and administrative assistance for NMCI users. This position supports day-to-day operational activities by issuing equipment, tracking inventory and tasks, documenting work performed, and assisting customers and team members with basic hardware and software needs. This role is ideal for individuals beginning a career in IT support who are looking to gain hands-on experience in an enterprise environment. This role is full-time, and requires 5 days a week on-site, in Patuxent River, MD.

Requirements

Must be able to obtain a Secret clearance
Active clearance preferred
US Citizenship required for work on DoD contract
1 year of customer service experience
Basic knowledge of computer hardware and software concepts
Familiarity with Microsoft tools such as Outlook, Excel, Word, and Teams
Attention to detail and ability to accurately document work performed
Ability to work effectively as part of a team
Strong written and verbal communication skills
Willingness to learn, take direction, and assist with tasks as needed

Responsibilities

NMCI Computer Deployment Support new computer distribution to end users
Assist with the exchange of problematic computers when applicable
Support computer turn-in and equipment collection for exiting employees
Peripheral Distribution Issue standard IT peripherals including headsets, microphones, cameras, keyboards, and mice
Track issued equipment and maintain accurate records
New Employee Check-In Support Assist with issuing required equipment for new hires, including computers and peripherals
Help verify that new user accounts and systems are functional on day one
Technology Refresh Support Assist with NMCI laptop and desktop refresh efforts for users
Provide basic customer guidance during the technology refresh process
Ensure users understand how to operate newly issued equipment