IT Sr. Manager, HCP Experience Product Group

Johnson & Johnson•Horsham, PA

2d•Hybrid

About The Position

Are you curious and excited about shaping the next frontier of field experiences by reimaging customer engagements? Do you want to play a key role in transforming how our field and Home Office will utilize agentic AI experiences to obtain a unified view of our customers? If so, this is your opportunity to make a significant impact as an IT Sr. Manager, HCP Experience Product Group – KAM! This is a hybrid position requiring 3 days in the office. The preferred location is Titusville, NJ with consideration given to candidates based in Horsham, PA. NA HCP Experience Product Group enables J&J IM Sales & Marketing group and Medical Information Center to foster meaningful and personalized interactions with our customers. We are on a journey to build our NextGen field experience platform, CONNEXT, with a vision to streamline and strengthen our core Customer Engagement capabilities to maintain a competitive edge by orchestrating personalized customer experiences and unlocking new data that generate unique insights. Customer Centricity is core to J&J IM Leadership and HCP Experience Product Group are the partners and enablers of choice. We are currently recruiting an IT Senior Manager, HCP Experience Product Group to shape and deliver Key Account Management solution, a top must-win for CONNEXT program. The IT Sr. Manager will partner with Strategy, Analytics & Transformation (StAT) group to enable Strategic Customer Group (SCG) to manage their key people and accounts by providing unique insights and innovative account planning solutions.

Requirements

A minimum of a bachelor’s degree is needed.
A minimum of 5 years’ experience with customer engagement solutions is needed.
Demonstrated success in project management and SDLC (Agile, IDE) is needed.
Excellent communication and consultation skills, including the ability to clearly and effectively communicate and present findings to partners at all levels.
Demonstrated ability to collaborate successfully and build relationships with sales & marketing and medical affairs teams, IT colleagues, and technology vendors.
Ability to work with minimal direction and achieve results in a fast-paced environment.
Must be able to manage multiple priorities, keep confidentiality, and work with integrity and professionalism in a complex, rapidly changing environment.
This role will be in Titusville, NJ or Horsham, PA and may require up to 10% travel within the New Jersey/Pennsylvania area, and occasional travel across North America is possible.

Nice To Haves

Experience in Life Sciences Industry and/or GxP environment is preferred.

Responsibilities

Understand unique needs of various groups within SCG, Therapeutic Leader Liaisons, Field reps, MSLs and Medical Affairs that collaborate on J&J IM key customer and provide solution that will cultivate collaboration across those groups.
Develop a roadmap to provide customer information and product capabilities to key account managers to enable them to understand the goals of their key customers and to strategically plan and orchestrate engagements across therapeutic areas.
Develop an AI and data strategy for providing key insights and next best actions to understand their customers and evolve a strategy to win them.
Develop and maintain effective partnerships with key internal Technology partners (i.e., relevant Business Technology Leaders, Architecture, regional and global Product Line Organizations, Technology Services) and external organizations (i.e., SaaS partners, Vendor partners, and industry forums) to shape the roadmap and to deliver on product capabilities.
Ensure that the solution is complete and fit-for-purpose in terms of its ability to address business requirements.
Actively seek out and shape product improvements that contribute to effectiveness, efficiency, and value of the team as well as reliability, compliance, and cost efficiency of systems in scope.
Lead, motivate, and inspire individuals working with and for them to deliver on agreed plans and to continuously improve, innovate and exceed, in adherence with J&J Credo and Leadership Imperatives.
Develop and coach others to maximize their growth and development.
Support an authentic, open, and inclusive environment that maximizes diverse experiences and perspectives.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year