IT Specialist

Communications Test Design • Jeffersonville, IN

183d

About The Position

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. The IT Specialist will be responsible for maintaining and improving CTDI's Mac deployments. This individual will configure tools to deploy, maintain, and monitor Mac laptops and desktops. They will work with operational and business teams to establish requirements for machines and then create configuration profiles and policies to implement those requirements. This person will work closely with other infrastructure teams (i.e network, security, server) to ensure that Mac machines satisfy requirements from those areas. This position will handle day to day deployments and issues. The IT/Mac Support Specialist will follow standard operating procedures for this team and will monitor their workload via a ticketing system.

Requirements

• Four years of Education or 4 years of Mac and/or PC support experience required (work experience can be substituted for education).
• Basic knowledge of OS X/Linux OS preferred.
• Any Apple certifications are a plus.
• Any Jamf certification (100,200) would be a plus.
• Understanding of Directory Services (Windows AD, and Open Directory) required.
• CompTIA A+ certification or equivalent a plus.
• CompTIA Network+ certification or equivalent a plus.
• Wired and wireless networking experience a plus.

Responsibilities

• Provide hands-on support to users.
• Maintain Mac's & peripherals including printers, scanners.
• Manage Macs in an enterprise environment (Jamf preferred, any MDM helpful).
• Prepare hardware, software, back-office, and networking configuration for new users.
• Manage wired and wireless networks.
• Minor Mac repair and parts ordering.
• Troubleshoot Mac and network issues.
• Work within a ticketing system to address end user requests in a timely manner.
• Record, track and document issues and their resolutions - including initial problem, successful and unsuccessful decisions made, actions taken and final resolution (Jira Service Desk).

Benefits

• Excellent compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: No Education Listed