IT Specialist
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About The Position
The IT Specialist is responsible for the delivery of IT Services supporting the Marketing Alliance Group (MAG) locations and end users. He or she will work with the MAG IT Team using standardized procedures and systems to ensure that End User Incidents and Service Requests are accurately entered into the Service Desk Application / Ticketing System, quickly, completely and accurately resolved based on the priority to the business and end user, and completed within the budgeted time with travel optimized for both time and expense. The Specialist will conduct thorough testing of new and refurbished systems prior to deployment. All documentation, training and implementation of the assigned tasks / requests are to be performed at a high level of competence and professionalism. The specialist will operate in a team environment acting as a backup for other IT associates. Some traveling will be required to support the various locations around the U.S.
