IT Specialist

Ballys Hotel & Casino•Tiverton, RI

40d

About The Position

This position is responsible for ensuring all desktops run smoothly in a fast-paced 24/7 environment. This involves providing support of Windows desktop PCs and network technical support, including all cabling and connectivity (network and telecom), printers, emails, backups, enterprise servers and all other IT help desk support needs. For a full job description, and to apply online, please follow the link below!

Requirements

College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
Thorough PC desktop computer hardware, Windows Desktop OS (all current versions) and printer troubleshooting skills required.
Solid client level TCP/IP knowledge and moderate network troubleshooting skills are a must.
Experience with remote access in a Windows environment
Experience maintaining vendor relationships, including the purchase of hardware and software products is required.
Extensive knowledge of internet connectivity, printer connectivity, and help desk disciplines.
Experience with desktop performance monitoring, network connectivity, problem diagnosis, desktop management, and remote administration.
Experience with managing Windows-based PCs from setup to deployment and networking to machine diagnosis.
Familiarity with Windows Local Admin security and Windows Active Directory
Experience with remote monitoring and administration tools, technologies such as remote desktop VPN technologies
Excellent communication skills.
Ability to work in an extremely fast-paced working environment, upon which working with deadlines is imperative.
Constantly standing; walking; sitting; and using hands to finger, handling, or feeling objects, tools, or controls.
Frequently lift and/or move up to 50-100 lbs.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Mandatory participation in a rotational on call shift
Ability to work in a 24/7 non-standard shift environment
Frequently required to risk danger of electrical shock and/or radiation (from computers).

Nice To Haves

Previous experience with Agilysis Point of Sales systems is a plus.
Previous experience with AS/400 and OS/400 systems is a plus.
Previous experience supporting a large user community (500 users +), and a minimum 5 years of IT related support is highly desirable.
Previous IT experience in a casino is highly desirable.

Responsibilities

Ensure all desktop systems run smoothly in a fast-paced 24/7 environment.
Assist the Systems Administrator with network/telecom deployments.
Support users of PC's, Macs, Tablets and other forms of computing equipment
Responsible for the desktop standards, configuration and sizing, base OS installation and configuration, MS Office (including all aspects of MS Outlook) installation, configuration and support and will participate in developing the strategy for the administration of the companies' Windows Professional desktops.
Communicate and participate within groups by contributing and learning from group members.