IT SPECIALIST- HYBRID TN

Apis Services Inc•Memphis, TN

3d•Hybrid

About The Position

The IT Specialist will: Report all information pertaining to all key indicators of the organization to include but not be limited to Information System Issues. The IT Support Specialist will function with autonomy, diplomacy and professionalism within the guidelines established by this organization. Promote the well-being of the human aspect of this organization and report any concerns to the Technical Operations Manager Function with the highest esteem in dealing with all employees, supervisors, and consumers of this organization Be an advocate for all the policies and protocols of the organization

Requirements

One (1) to Three (3) years in Information Technology or related field
Strong customer service orientation with proven accomplishments
Excellent computer skills and background to include:
Microsoft Operating Systems
O365/M365 Suite
Adobe systems
Database fundamentals
Azure AD
AV Software
Knowledge of computer hardware and software
Excellent communication skills
Excellent organization skills
Team Player
Current driver’s license, driver registration and a functional vehicle
Has knowledge of each program

Responsibilities

Monitor and maintain current software programs
Implement new and update old software programs
Work with Software vendor to assure compliance of same
Maintain network functions and problem solve as required
Learn new programs, and train/monitor staff
Ensure licensing of all new software programs
Assist the Technical Operations Manager to purchase and set up new and existing software programs.
Review and present all facts pertaining to financial obligations of software purchases and updates.
Diagnose, repair, and replace malfunctioning hardware components, including desktop, laptop, printer and peripherals.
Make recommendations for new hardware and assist in the contract negotiations with computer technology companies
Monitor and update system as necessary to avoid problems
Problem solve PC applications and offer training to support staff
Ensure registration and/or licensing compliance with all PC applications
Assist the Technical Operations Manager purchase and maintain new and existing hardware
Review and present all facts pertaining to financial obligations of hardware purchases and updates
Develop and maintain hardware and software inventory
Administer Windows- based network and infrastructure
Administer remote connections
Perform all user administration tasks
Account management
Folder permissions
User support/training
Administer security systems
Physical security systems
Firewall and VPN technologies
Manage, configure, and maintain communications equipment
Cellular telephones
Landline telephones
Support Enterprise Technologies
Consumer information systems