IT Specialist

Highgate Hotels•Dallas, TX

57d•Onsite

About The Position

Provide advanced technical support and resolution for the IT support team via remote control, telephone, and desk-side support. Manage requests via ticketing system, contribute to technical knowledge base, and work with department managers to support projects and operational needs.

Requirements

At least 2 years of progressive experience in an MIS system or related field.
Excellent interpersonal and technical support skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Thorough understanding of information technology, microcomputer hardware and software and networking principles.
Experience in a hotel or related industry.

Responsibilities

Provide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support.
Track work in Incident Management software and contribute to technical knowledge base, documentation, and user training.
Maintain IT support processes in compliance with Sarbanes-Oxley, PCI, and data privacy regulations.
Perform installation of new computer systems, peripherals, software, and network equipment.
Advanced troubleshooting of systems, software, and networks including endpoints/servers, operating systems, standard and hospitality specific software, VOIP phone service, and networking connectivity/equipment.
Comply with standards of service established by IT to ensure quality customer service.
Be available to work outside of an established schedule as needed to meet critical deadlines.
Actively participate in special projects as assigned.
Practice safe work habits.
Perform other duties as requested by leadership.