IT Specialist

Christman•Lansing, MI

1d•Onsite

About The Position

Are you interested in becoming an employee-owner with a leading national general contractor that will provide you with opportunities to Build More in your professional career? The Christman Company is looking for an IT Specialist in our Lansing, MI Headquarters Office . As one of our valued Information Technology team, your primary responsibility is to respond to help desk tickets and provide end-user support in a helpful and pleasant manner, either face-to-face or via telephone video. This position includes occasional travel to various project sites to set up IT services as new construction projects start up.

Requirements

Associate's Degree in Computer Science, Information Technology, Computer Information System or a degree in a related field.
Minimum one (1) year of work experience in a related field.
Or equivalent combination of the above education, training, and experience.
Proficient with the Windows operating system and the entire Microsoft 365 ecosystem.
Excellent oral and written communication skills.
Must be detail-oriented.
Must have strong organizational skills with the ability to and prioritize daily workload and meet timelines on deliverables.
Ability to prioritize and administer multiple priorities.
Ability to maintain confidentiality.
Excellent interpersonal skills including analytical, problem-solving, organizational, and issue resolution.
Motivated, committed, and energetic self-starter that's dedicated to providing high-quality and responsive IT service.

Nice To Haves

Bachelor's Degree in Computer Science, Information Technology, Computer Information Systems or a degree in a related field.
Three (3) years of IT experience.
CompTIA A+ Certification.
CompTIA Network + Certification.
Other industry certifications and/or attended training classes.
Experienced and/or knowledgeable in current company applications.

Responsibilities

Primary first-level enterprise helpdesk technical support
Diagnose and resolve software and hardware incidents, including Windows operating system across a range of software applications.
Provide local IT support which includes setting up PCs, troubleshooting PC issues, assistance with printers and copy machines, phones, local office networking equipment, and video conferencing equipment.
Provide support to project site offices, involving setting up Internet, PCs, printers/copiers, phones, network/Wi-Fi, basic cabling, webcams, etc., with limited supervision.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Accurately record, update and document requests using the IT help desk system
Install and configure new IT equipment.
Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Track IT Equipment and Logistics inventory.
Assist with new user setup and maintenance.
Processing and deploying Windows 10/11
Re-imaging Windows 11 onto machines from Windows 10
Write and maintain departmental documentation.
Complete assigned and required training for this role.