IT Specialist

Member Driven Technologies-posted about 7 hours ago
$45,000 - $55,000/Yr
Full-time • Entry Level
Hybrid • Great Falls, MT
101-250 employees
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The IT Specialist is a multi-disciplined, front-line technologist who delivers Tier I and selected Tier II solutions for MDT employees and credit-union clients across endpoints, identity, SaaS applications, network services, and peripherals. IT Specialists focus on first-call resolutions to reduce escalations and support both incidents and major-incident swarming. The role creates and maintains runbooks/operations guides and knowledge articles to ensure a consistent end-user experience. In addition, IT Specialists provide employee technical support and MDT asset management (provisioning, inventory, and lifecycle).

  • Administer and secure all corporate endpoints, peripherals, and mobile devices.
  • Manage user, group, and computer objects in Active Directory; enforce access controls.
  • Evaluate, assess, and deploy new hardware/software; recommend technology standards.
  • Monitor health system and deliver clear status/compliance reports.
  • Track inventory of IT equipment, software licenses, and warranties.
  • Support core security services (email filtering, MFA, VPN, web filtering) and hosted apps.
  • Perform Tier I troubleshoot of LAN/WAN infrastructure (switches, routers, firewalls).
  • Provide Tier I/II support to internal and external users.
  • Deliver on site support as needed to resolve hardware, connectivity, or other incidents.
  • Documents fixes and shares knowledge as needed.
  • Maintain positive vendor and customer relationships.
  • Represent the company professionally in contacts with clients, vendors, and trade professionals.
  • Ensure requests, questions, and problems are courteously and professionally resolved.
  • Ensure the company’s professional reputation is maintained both internally and externally.
  • Works well with co-workers.
  • Keep management well informed of activities and any significant problems.
  • Complete required reports, records, and other documentation.
  • Attend and participate in meetings and committees as required.
  • Abides by all company policies and procedures, including upholding all security standards.
  • Ensures the work area is clean, secure, and well maintained.
  • Complete additional duties as assigned.
  • High school graduate or equivalent.
  • Associates degree in IT or related field, or equivalent combination of education and experience.
  • Additional related training in IT applications and systems and financial institution operations.
  • Minimum 1 year of experience in related positions.
  • Hands-on experience in IT technical support or systems administration.
  • Understanding of IT applications and products.
  • Windows OS installation, configuration, patching, and performance tuning (desktops, laptops, VMs).
  • Networking fundamentals (TCP/IP, DNS, DHCP, VPN) and LAN/WAN/WLAN support—Cisco & Fortinet experience preferred.
  • Multi-site Active Directory administration, Group Policy, and identity lifecycle management.
  • Scripting/automation using PowerShell, Bash, Python, Intune, MCM, or Ansible.
  • Familiarity with SQL databases and cloud platforms (Microsoft 365/Azure, AWS, or GCP).
  • Peripheral setup and troubleshooting (printers, scanners).
  • Security controls: MFA, EDR, automated patching, and compliance best practices.
  • Strong technical documentation, knowledge sharing, and customer service communication skills.
  • Proven ability to prioritize, stay calm under pressure, and meet tight deadlines in a fast paced environment.
  • Preferred certifications: CompTIA A+, Network+, or Security+; ITIL 4 Foundation.
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