IT Specialist Jr. Education/Years’ Experience: -Two to four (2-4) years of IT experience required. -High school Diploma or General Equivalency Diploma (GED); Certifications: -CompTIA Security+ (Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level) required. -Microsoft Technology Associate NOT required but DEFINITE plus: -One of the following: --ANY COMPTIA Cert --Cisco Certified Network Associate (CCNA) - Will lead to promotion in NetOps --Microsoft Certified Technology Specialist (MCTS) --Microsoft Certified Solutions Associate (MCSA) - Will Lead to promotion in SysOps Security Clearance: Ability to obtain a Single Scope Back ground Investigation (SSBI), SECRET INTERIM to start. While the Enterprise Service Desk offers over the phone, 100% remote support, the team of IT Specialists (both JR and SR) offer hands on desktop support. They do a lot of reimaging, pushing out Windows 10, rolling out software upgrades, shipping out hardware to End-Users that need new equipment, etc. They will be involved in Tier 1 troubleshooting on issues escalated to them from the Enterprise Service Desk. This IT Specialist Jr. will report directly to IT Specialist Sr. for any guidance and escalation questions. This is a career path that someone in the IT Specialist Jr. role could pursue. Another Job Description: -An IT Specialist Jr. will install, configure, service, repair, and maintain IT systems in both a stand-alone and client-server environment, including MS server, Defense Message Systems, and other authorized IT systems. -Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers. Integrate multiple information systems in a networked environment, evaluate and resolve customer information system problems, effect required hardware upgrades and repair to maintain mission capability. -Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network. -Install, optimize and troubleshoot Local Area and Base Area Networks. Familiar with Internet Protocol version 6 (IPv6), routing protocols: EIGRP, BGP, VLANs, VPNs, and NAT.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees