IT Specialist

Horizon Farm Credit•Mechanicsburg, PA

18h•$68,200 - $84,000•Hybrid

About The Position

As an IT Specialist, you will provide helpdesk support to end users, assist with security and application administration, and deliver training. You’ll also provide onsite support to branch and administrative offices, manage system maintenance and installations, and ensure compliance with local security requirements. This role requires creativity, independence, and communication skills. You may also take the lead on association-wide IT initiatives.

Requirements

Bachelor’s degree or equivalent experience in IT or related field. Generally, a minimum of four to eight years of IT experience in a related area.
Proficiency with Microsoft Office, Microsoft Operating Systems, financial services software, and general PC maintenance.
Strong willingness to learn and understand Horizon’s functions and service provider core systems.
Excellent customer service, communication, and organizational skills.
Ability to work independently, prioritize tasks, and maintain confidentiality.
Experience analyzing PC and network-related problems.
Willingness to travel and occasionally work evenings/weekends.
Ability to lift up to 15 pounds and sit for prolonged periods.

Responsibilities

Provide exceptional IT support to all end users across Horizon Farm Credit.
Identify, research, and resolve technical issues; document and track resolutions to ensure a timely resolution.
Manage our centralized IT inventory.
Administer and manage IT systems, including:
Helpdesk software
Security systems
Print management systems
Device management systems
Other financial services software systems
Develop training materials and communication plans for IT projects.
Assist with hardware and software upgrades across the organization.
Research and recommend new technologies to support strategic goals.
Participate in association-wide initiatives and provide guidance to staff.