IT Specialist

QuEra Computing, Inc.•Boston, MA

16d•Onsite

About The Position

We seeking a full-time, on-site IT Support Specialist to join our Boston office. This role is the frontline of IT support, responsible for resolving hardware, software, networking, and AV issues across macOS, Windows, and mobile devices. You’ll manage user access and onboarding/offboarding, support Zoom Rooms and office AV systems, and help maintain on-prem IT infrastructure. The ideal candidate brings at least 2+ years of hands-on IT support experience, strong customer service and troubleshooting skills, and a collaborative mindset to support both daily operations and ongoing IT initiatives

Requirements

Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
2+ years of experience in IT help desk, desktop support, or technical support roles
Hands-on experience supporting macOS and Windows laptops and desktops
Strong customer service, troubleshooting, and communication skills
Excellent problem-solving and troubleshooting skills.
Familiarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and Jira
Experience supporting printers, Zoom Rooms, and AV equipment

Nice To Haves

Experience with event management technology or advanced AV systems
Experience with mobile MDM solutions JAMF
Certifications or hands-on experience with key IT platforms, including Google Workspace/Google Cloud, Okta (identity and access management), and Atlassian Jira (project/workflow management)
Familiarity with security frameworks (SOC 2, ISO 27001, PCI)

Responsibilities

Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and macOS), mobile devices, and printers
Manage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access
Set up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaboration
Provide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipment
Assist with on-prem IT infrastructure, including LAN/Wi-Fi networks, printers, and other office devices
Troubleshoot and resolve technical issues efficiently, documenting all incidents, steps taken, and solutions in the ticketing system
Educate end users on basic IT best practices, security, and proper use of office technology
Escalate complex technical problems to senior IT staff or vendors as needed
Support IT projects, including hardware rollouts, software updates, and technology upgrades
Provides support for ad-hoc initiatives and projects as needed by the IT team