IT Specialist (System Administrator)
About The Position
Drodex is seeking an IT Specialist to support the Administration for Strategic Preparedness and Response (ASPR) within the U.S. Department of Health and Human Services (HHS). ASPR is the nation’s public health preparedness and emergency response agency. Established under the Pandemic and All-Hazards Preparedness Act following Hurricane Katrina, ASPR leads national efforts to prevent, prepare for, and respond to the adverse health impacts of public health emergencies and disasters. The ASPR Center for Response (CFR) serves as the operational hub for HHS during public health emergencies, coordinating response activities across the federal government and with state, local, tribal, and territorial partners. Within CFR, the Office of Response Logistics (ORL) supports the deployment and sustainment of public health and medical response assets, personnel, and emergency communications systems. The IT Specialist will provide technical support across systems administration, network operations, cybersecurity, and end-user support , helping ensure reliable, secure, and efficient IT system performance in support of ASPR’s critical response mission.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related technical field
- In lieu of a bachelor’s degree, 4 additional years of progressively responsible IT experience may be substituted
- 2–4 years of experience in the IT field
- Experience with systems administration, technical support, network troubleshooting, or cybersecurity support
- Working professional knowledge of Microsoft Office Suite, including: Word, Excel, PowerPoint, Teams, Outlook, Visio.
- Experience with Windows enterprise environments, user access management, and help desk operations.
- Professional working knowledge of Adobe Acrobat DC and Reader preferred
- Must be able to obtain and maintain a Tier 2 (Public Trust) security clearance.
Nice To Haves
- Experience with: NIST 800-53, FISMA, SIEM tools, vulnerability assessments, cloud infrastructure, DevOps / automation pipelines.
- Strong communication and documentation skills.
- Detail-oriented with strong problem-solving abilities.
- Proficiency in Excel and reporting tools.
Responsibilities
- Provide comprehensive IT support across systems administration, network operations, cybersecurity, and end-user support.
- Install, configure, and maintain servers, enterprise systems, and supporting infrastructure.
- Monitor system performance, availability, and uptime; troubleshoot and resolve system issues.
- Manage user accounts, access permissions, and identity controls in accordance with established policies.
- Perform patch management, system hardening, and routine maintenance.
- Support network infrastructure, including troubleshooting and maintaining: routers switches firewalls VPN connectivity
- Provide Tier 1–3 help desk support and resolve technical issues for end users.
- Maintain and update service ticketing and incident management systems.
- Implement and maintain cybersecurity controls in compliance with federal requirements, including NIST 800-53 and FISMA.
- Conduct vulnerability assessments and support incident response activities.
- Monitor logs and alerts using SIEM tools.
- Support cloud environments, deployment pipelines, and automation / DevOps processes.
- Develop and maintain system documentation, SOPs, configuration guides, and performance reports.
- Ensure all IT operations comply with applicable federal standards, security requirements, and internal policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
