IT Specialist or Senior IT Specialist - Instructional Computing Services

University of Illinois • Urbana, IL

436d • $60,000 - $70,000

About The Position

The IT Specialist or Senior IT Specialist position at the University of Illinois at Urbana-Champaign focuses on providing technical support for Instructional Computing Services (ICS). This role is essential in maintaining and supporting computer labs, virtual desktops, classrooms, and printing services across campus. The position emphasizes collaboration, customer service, and continuous learning in a dynamic environment.

Requirements

• High school diploma or equivalent.
• Two years of experience in IT-related functions, such as hardware/software support, programming, or network design for IT Specialist.
• Four years of experience in IT-related functions for Senior IT Specialist.
• Experience with desktop support and deployment tools used in conjunction with Windows, macOS, or mobile devices.

Nice To Haves

• Experience with Windows or Macintosh desktop operating systems.
• Basic scripting experience in at least one relevant language such as PowerShell, Bash, or Python.
• Experience packaging applications for use in an endpoint management system.
• Demonstrated willingness to learn and is self-motivated.

Responsibilities

• Provide technical support for large-scale teaching and learning environments.
• Administer and maintain computer workstations and printers.
• Install and configure workstations; maintain and upgrade Microsoft Windows and Mac OS workstations using Endpoint Management Systems.
• Package, deploy, support, and maintain various specialty applications utilizing Endpoint Management Systems.
• Provide timely software and hardware support and troubleshooting, including resolving network-related issues.
• Configure user accounts, security groups, and permissions in Microsoft Active Directory.
• Monitor workstations and systems for patching and respond to potential vulnerability security alerts.
• Assist with Papercut portal functions such as reports, refunds, and research.
• Respond and troubleshoot A/V support requests in Technology Services Labs.
• Assist with the full life cycle of an endpoint from procurement to proper disposal.

Benefits

• Health insurance
• Dental insurance
• Retirement savings plan (401k)
• Paid holidays
• Flexible scheduling
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED