IT Specialist - IT Specialist Senior (The Woodlands, Texas, United States)

Entergy-posted about 1 month ago

Full-time • Entry Level

Hybrid • The Woodlands, TX

5,001-10,000 employees

Utilities

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This role provides support and advanced expertise of Operations Technology (OT) applications in a Critical Infrastructure Protection (CIP) environment.â¯ The primary responsibilities include day-to-day support for host modeling and display building for the Entergy Transmission & Distribution EMS SCADA Systems.

Provide operational support, ensuring production systems and devices are online and available; this includes non-business hours on-call support
Experience and/or familiarity with distribution automation and self-healing networks. This includes IP/DNP troubleshooting and network diagnostics that support a distribution automation infrastructure.
Design Host System configurations to support RTU installations and protocol definitions.
Perform database analysis in response to data requests from Engineering and Capital Construction and Operations and Maintenance organizations.
Verify system operation, database integrity, and data presentation effectiveness on a routine basis, responding to dispatcher requests for assistance, repairs, and improvements.
Provide routine and emergency support for Host System operations systems and application software
Design, create, and implement EMS/SCADA-related special projects
Coordinate database modifications with all Operations Centers
Respond to Service Now requests for support from TCC/DOC Operations
Provide customer support and services for reported issues, service requests and inquiries
Effectively communicate technical information, concepts, and ideas verbally and in writing
Participate in the team 24 hour on-call rotation

Bachelor's Degree or Experience Equivalent; Master's Degree preferred
IT Specialist I: 0-2 years of relevant experience
IT Specialist II: 2+ years of relevant experience
IT Specialist Sr: 4+ years of relevant experience
Strong track record of relevant technology delivery
Design, development and testing of real time systems applications and enhancements
Database Administration - experience with development, testing, and operating databases
Ability to work in a fast pace and dynamic environment, including work outside of normal business hours
Ability to support real-time systems
Ability to support cyber security activities such as, system hardening, patch management, and configuration management
Knowledge of security controls testing, security audits, and security assessments
Ability to support of fraud and computer forensics research
Highly motivated and ability to work without direct supervision
Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)
Very good written and oral communication skills
Ability to act as a lead or technical expert

GE EMS/SCADA expertise
Alstom e-terrasource experience a plus
SCADA - experience with RTU modeling and calculations
Display building experience (WebFG)
Other position that would support the development and progression into this position would include the following:â¯ IT Specialist Sr, IT Consultant.

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IT Specialist - IT Specialist Senior (The Woodlands, Texas, United States)

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