IT Specialist Intern

HEICO Corporation-posted 6 days ago
Full-time • Intern
Onsite • Hollywood, FL
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HEICO is an Aerospace company that is looking for a talented summer IT Intern!! If you're a college student looking to gain valuable hands-on experience, knowledge, and ability to work on projects then we encourage you to apply. HEICO Internships are a 12 week program that combines on-the-job training with learning opportunities. The IT Intern works alongside the Level 1 Service Center team and serves as the first line of support for HEICO Team Members, acting as the primary interface between end users and the Information Technology (IT) department. This role delivers high-quality technical support, expedient issue resolution, and proactive service management. This internship will take place starting Monday, May 18th, 2026 till Friday, August 7th, 2026. Applications will be accepted until December 31st, 2025. The format of this internship will be in person, full-time 40 hours per week. Monday- Friday during normal business hours.

  • Respond to all incidents, problems, and service requests through approved channels (e.g., ServiceNow, email, Teams chat, phone) within defined Service Level Agreements (SLAs).
  • Provide Tier 1 support for desktops, laptops, mobile devices, and applications across Windows, macOS, and iOS platforms.
  • Collaborate with higher-tier support teams to escalate and resolve complex issues.
  • Perform preliminary root cause analysis and contribute to problem management efforts by identifying patterns in recurring issues.
  • Create, maintain, and enhance knowledge articles in the Knowledge Base to support self-service and improve first-contact resolution rates.
  • Follow established incident escalation and notification procedures to ensure timely resolution and stakeholder awareness.
  • Maintain proactive and consistent communication with end users until the issue is resolved or request fulfilled.
  • Document all troubleshooting steps, findings, and final resolutions in ticketing system with detailed accuracy.
  • Participate in cross-training opportunities with Tier 2 support teams to broaden technical skill sets.
  • Monitor email queues and ticket assignments regularly to ensure timely responses and prevent SLA breaches.
  • High School Diploma or GED required.
  • Enrolled in or recent graduate from an Information Technology or related field.
  • Hands-on IT work through labs, coursework, class projects, or real-world experiences.
  • Strong experience with modern Windows operating systems (Windows 10/11) and Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).
  • Familiarity with macOS and iOS for enterprise support.
  • Solid understanding of desktop, laptop, and peripheral hardware
  • Basic understanding of wired and wireless network troubleshooting (TCP/IP, DNS, DHCP, VPN).
  • Associate degree in Information Technology or a related field preferred.
  • Industry certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL Foundation are highly preferred.
  • Experience with remote support tools and enterprise IT environments preferred.
  • Language: Bilingual in English and Spanish preferred.
  • Experience using endpoint management and deployment tools (e.g., Microsoft Intune, Autopilot)
  • Experience with installing and configuring Security applications.
  • Proficiency in cloud-based collaboration and productivity platforms (Microsoft 365).
  • Experience with ServiceNow
  • Exposure to identity and access management tools (e.g., Azure AD, SSO solutions).
  • Experience supporting network-connected printers and MFPs (e.g., HP, Xerox).
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