IT SPECIALIST I

Auburn Bank • Auburn, AL

326d

About The Position

The IT Specialist I provides day-to-day trouble-shooting and problem-solving to end users for hardware, software and related computer systems and peripheral devices. The position provides implementation of hardware and software for Personal Computers and Network equipment. Performs a variety of tasks. Works under direct supervision.

Requirements

• Associate Degree in a related field or 1-3 years of related work experience.
• 1-3+ years of IT and business/industry work experience to include the development, implementation, integration and maintenance of technology solutions across multiple hardware and software applications and infrastructure platforms.
• Extensive knowledge of personal computer hardware and software sufficient to troubleshoot errors.
• Reading skills to comprehend directives, bank policies, procedures, and software documentation.
• Knowledge or experience with personal computer hardware and software installation.
• Knowledge and some experience operating the AS/400 and other attached equipment including tape drives, optical disk units and printers.
• Writing skills to develop reports.
• Math skills to add columns of figures, multiply and divide using decimals, and balance numerical reports.
• Verbal communications skills.
• Interpersonal skills to interact with coworkers, superiors, customers, vendors, and general public.
• Ability to deal with stressful situations.
• Must maintain regular and predictable attendance.
• Must possess the ability to work cooperatively with supervisors and coworkers.
• The ability to work in a constant state of alertness and in a safe manner.
• Must follow the policies and procedures of AuburnBank.

Responsibilities

• Responsible for the support of internal customer needs through the deployment and maintenance of end user hardware and software.
• Responsible for hardware inventory and lease replacements.
• Installs and configures workstations and applications based on approved configuration.
• Assist in maintaining software library.
• Repair, replace or exchange PC's or other devices determined to be defective when authorized and required.
• Troubleshoot problems with software and hardware running on Windows.
• Order PC equipment and related IT supplies as necessary with proper authorization.
• Provide first-level Help Desk functions by resolving end user procedural problems and escalating to the appropriate personnel as necessary.
• Assist with special projects, under direct supervision, involving upgrades and enhancements to existing capabilities.
• Maintain current level of knowledge on new hardware and software releases.
• Add, change, and remove users as necessary, coordinates to ensure that user passwords are secured from unauthorized access, documenting all changes according to procedures.
• Perform Level 1 MDM administration.
• Maintains security access on folders, files, and other objects.
• Responsible for adds, moves, and changes on telecommunication equipment.
• Create, review and update departmental procedures.
• Perform various daily and periodic jobs as scheduled.
• Responsible for setting up workstations and other equipment required for audits and training.
• Participate in the active management of security risks by monitoring security on servers, PCs, and other bank owned devices and recommending improvements.
• Responsible for weekly virus pattern updates to the Fedline workstation.
• Responsible for network backups and restorations.
• Provide Level 1 HelpDesk service according to industry best practices.
• Applying business/technical support concepts to perform Tier 1 technical support.
• Monitor reported issues to determine if changes to systems and/or processes need to be made to reduce end-user issues.
• Implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal/external relationships.
• Escalating issues appropriately.
• Performs hardware repair and maintenance.
• Serve as initial point of contact for employees needing HelpDesk assistance.
• Coordinate with hardware/software maintenance vendors to resolve Tier 1 application or hardware problems.
• Member of the On-Call Response Team.
• Act as a backup for the Data Processing area.
• Import Inclearing images from the Federal Reserve and Wausau (RDC and Mobile).
• Key rejects, repair items and balance transactions for all items processed (including inclearings) including making corrections to customers accounts as necessary.
• Transfer item information to CIF2020 for posting.
• Perform End of Day for Item Capture which includes entering daily proof totals on worksheets, creating outgoing image cash letters, and creating backup tapes.
• Enter General Ledger keypunch from various departments and balance input.
• Review RDC items daily for Risk Management issues.
• Perform routine maintenance on various equipment.
• May either act as backup for Fedline for transmitting Wires and ACH or act as backup for reviewing ACH and wire packets and checkcard maintenance for compliance with policies and procedures, reporting errors to the CTO.
• Other duties as requested.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 101-250 employees