IT Specialist Energy

AtkinsRéalis-posted 3 days ago

$51,000 - $85,000/Yr

Full-time • Entry Level

Oak Ridge, TN

5,001-10,000 employees

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We are seeking an IT Specialist Energy, to join our team in Oak Ridge, TN. Your role Under the direction provides exceptional technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. Supports in-person and via remote support to include phone, email, and messaging applications when applicable and requires responding to, documenting, and resolving issues in a timely manner. Evaluates and resolves complex problem situations, or when appropriate, escalates or routes to appropriate IT staff members. Supports multiple platforms including desktops, laptops, Mobile devices, and basic networking equipment. Hands-on technical support role. Maintains a high degree of customer service for all support queries and adheres to all service management principles. Assumes ownership of user problems and proactively works to resolve user issues. Ensures that all service requests are logged in the ticket system. Responds to inquiries from employees and helps them resolve hardware and/or software problems. Helps maintain a log of software and/or hardware problems detected. Supports users in the use of computer equipment by providing necessary training and advice. Escalates more complex calls to the relevant Information Technology (IT) Support member. Performs other duties as assigned.

Provides exceptional technical support to end users on various technical issues and problems relating to hardware, software, and peripherals.
Supports in-person and via remote support to include phone, email, and messaging applications when applicable and requires responding to, documenting, and resolving issues in a timely manner.
Evaluates and resolves complex problem situations, or when appropriate, escalates or routes to appropriate IT staff members.
Supports multiple platforms including desktops, laptops, Mobile devices, and basic networking equipment.
Maintains a high degree of customer service for all support queries and adheres to all service management principles.
Assumes ownership of user problems and proactively works to resolve user issues.
Ensures that all service requests are logged in the ticket system.
Responds to inquiries from employees and helps them resolve hardware and/or software problems.
Helps maintain a log of software and/or hardware problems detected.
Supports users in the use of computer equipment by providing necessary training and advice.
Escalates more complex calls to the relevant Information Technology (IT) Support member.
Performs other duties as assigned.

Requires an Associate’s Degree in Computer Science, Information Technology or other related field, and two plus years of hands-on experience working in an end-user desktop support role or computer operations environment.
An equivalent combination of education and/or experience may substitute for education on a year for year basis.
Must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route to appropriate IT staff members.
Experience with end-user and phone support.
Experience troubleshooting and operational skills with Microsoft Windows 10.
Experience with remote desktop support.
Experience with printer / peripheral device troubleshooting.
Experience with mobile device support.
Regular and consistent attendance and availability required.
Ability to excel in a team environment.
Ability to communicate technical information both verbally and written to a wide range of end-users.
Must be able to successfully interface with all customers, field personnel, employees at all levels including management and all departments.
Effective and pleasant communication skills required.
Excellent time management skills with the ability to multi-task and prioritize day-to-day responsibilities.
Basic understanding of PC hardware set-up and configuration.
Strong knowledge of Microsoft based operating systems.
Must be Self-motivated.
Proven ability to work cooperatively as part of a team.
Effective and conscientious record keeping skills.
Excellent verbal, written and interpersonal communication skills.
Must maintain composure when communicating with a dissatisfied or difficult customer.
Ability to work under pressure.

Two years with end-user and phone support preferred.
Entry-level knowledge of TCI/IP, DNS and DHCP.
Entry-level knowledge of Wi-Fi and internet related connectivity.
Experience with Windows Active Directory system administration tools for user-based account support.
Entry-level knowledge of 0365 user account support.

AtkinsRéalis benefits may include medical, dental, vision, company-paid life and short- and long-term disability benefits, employer-matched 401(k) with 100% vesting, employee stock purchase plan, Paid Time Off, leaves of absences options, flexible work options, recognition and employee satisfaction programs, employee assistance program, and voluntary benefits.

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