About the position
At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring mental healthcare to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action. We’re reimagining what it feels like to experience a mental health challenge as a senior. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around mental and behavioral healthcare, both for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER.
Responsibilities
- Maintain and support Windows and macOS laptops, ensuring proper security settings, policy management, and HIPAA compliance
- Respond to incoming support tickets related to hardware, software, network connectivity, MFA, and user account issues
- Perform user onboarding/offboarding tasks, including account provisioning and deprovisioning in Google Workspace and other SaaS tools, as well as coordinating shipping logistics
- Troubleshoot and resolve issues with VPN access, remote desktop tools, and video conferencing software
- Manage and support mobile device and endpoint security via MDM tools (e.g., JAMF)
- Maintain documentation of standard operating procedures and known issues
- Monitor and manage IT asset inventory and assist with procurement logistics
- Participate in routine system health checks and ensure endpoint compliance with company policies
- Collaborate with internal security and IT leadership to improve workflows and service delivery
Requirements
- Based in the Eastern or Central U.S. time zones, with availability from 7:00 AM–3:00 PM EST, Monday–Friday
- 2–4 years of experience in an IT support or desktop support role
- Strong familiarity with Google Workspace, Slack, Google Meet
- Experience supporting remote teams across distributed environments
- Proficient in troubleshooting across macOS and Windows 10/11 OS
- Working knowledge of endpoint management tools (e.g., JAMF)
- Excellent written and verbal communication skills, especially in ticket-based support contexts
- Excellent troubleshooting, problem-solving, and critical-thinking skills
- Demonstrated ability to work independently and prioritize issues based on urgency and impact
- Strong technical knowledge of hardware and software from Google, Apple, and Microsoft
- Familiarity with HIPAA regulations and experience managing compliance in a healthcare or digital health environment a plus
Benefits
- Opportunity to work with a compassionate and mission-driven team
- Insight into a high-growth startup revolutionizing dementia care
