IT SOX Compliance Manager (2LOD)

ServiceTitan-posted 4 days ago
Full-time • Manager
Glendale, CA
1,001-5,000 employees
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Ready to be a Titan? ServiceTitan has entered a new era as a recently public company. We are looking for an exceptional IT SOX Compliance Manager (2LOD) to evolve our program into a strategic compliance and risk management engine. In this role, you will serve as a key leader within the Second Line of Defense (2LOD). You won't just be running tests; you will be architecting the governance framework that ensures financial integrity across our high-growth, cloud-native ecosystem. You will champion the balance between rigorous control environments and the velocity required by our business teams.

  • Own IT SOX Strategy: Lead the end-to-end lifecycle of IT SOX compliance, including risk assessment, scoping, control design, and deficiency management to mitigate technology risks tied to financial reporting.
  • Manage key 2LOD Control Execution : User Access Reviews, Segregation of Duties analysis, and Policy & Standard Annual Review
  • Strategic Advisory & Change Management: Act as a trusted advisor to IT, Engineering, and Finance. You will evaluate the risk impact of new system implementations (e.g., custom billing), architecture changes, and operational pivots before they go live.
  • 2LOD Oversight & Governance: challenge the First Line (management) on control design and effectiveness. You will drive system control readiness reviews and hold teams accountable for the timely remediation of audit findings.
  • Tech-Forward Compliance: Move beyond spreadsheets. Implement automation and continuous monitoring (leveraging tools like AuditBoard and Hyperproof) to streamline compliance and reduce manual overhead.
  • External and Internal Audit Liaison: Serve as the primary point of contact for our internal and external auditors, managing the relationship to ensure efficient execution, minimize audit fatigue, and articulate our risk posture to senior leadership.
  • Mentorship & Culture: Coach and develop team members, fostering a culture of risk awareness across the organization through training and guidance.
  • Innovation: Lead special projects involving AI governance, process optimization, and the integration of new technologies into the SOX framework.
  • Support for Additional Certifications and Attestations: Assist with broader compliance efforts, including audit preparation, evidence support, and control readiness for SOC 1, SOC 2, ISO 27001, ISO 27701, and ISO 42001. Work with cross functional teams to ensure consistent control execution and a unified compliance approach.
  • Education & Certification: Bachelor’s degree in Information Systems, Accounting, or a related field.
  • Experience: 5+ years of experience in IT SOX Compliance, IT Audit, or Risk Advisory, with a background in Big Four firms or a leadership role in a public company.
  • Technical Proficiency: Deep understanding of complex enterprise environments. You bring hands-on knowledge of: Enterprise SaaS vendors (i.e. Workday, Salesforce, GitHub, Jira, Okta, etc) Cloud Infrastructure: Azure and GCP controls and their integration with SOX. Custom Development Governance: Experience in establishing control frameworks for in-house applications, focusing on secure coding practices, release management, and access controls.
  • The 2LOD Mindset: You understand the distinction between doing the control and governing the risk. You have strong critical thinking skills and the ability to "connect the dots" between technical flaws and financial risk.
  • Outstanding communication skills with the ability to influence stakeholders, translate technical risks for non-technical leadership, and manage complex cross-functional programs.
  • CISA, CPA, or CIA certification is highly preferred.
  • Tooling Expertise: Proficiency in GRC platforms (AuditBoard, Hyperproof, Drata, Anecdotes) and a desire to leverage AI in compliance workflows.
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits : Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA , 401k match, and telehealth options including memberships to One Medical.
  • Support for Titans at all stages of life : Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF ), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
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