Akima is hiring a Systems Management Technologist to support The U.S. Geological Survey's (USGS) Water Mission Area (WMA). The Systems Management Technologist would provide application support services to create and maintain systems and operational documentation, procedures, and methods for a suite of integrated applications. This includes development of application knowledge bases and software libraries, including detailed information on application dependencies, licensing, versioning, and third-party software components. Centralization of operational documentation is critical to IT service management processes, and supports the organization's ability to troubleshoot incidents, diagnose root causes of problems, and respond to customer support requests. A detailed knowledge base is needed to help mitigate risks associated with deployment of releases and configuration changes, and assist with cross-training and onboarding of new team members. The Systems Management Technologist will work with the Enterprise Technology Office (ETO) to perform work organized within the ETO by creating and maintaining systems and operational documentation, procedures, and methods for enterprise applications hosted on both on-premise and cloud-based infrastructure. They will play a key role in the development of application knowledge bases and software libraries that support application management and other IT service management processes.