IT Solutions Specialist

Triumph Foods, L.L.C. • St. Joseph, MO

4d • Onsite

About The Position

The role of the Desktop/PC Support Technician requires an exceptional individual
who possesses the ability to support both the human and technical sides of
technology. The Support Technician will rely on excellent client service,
problem-solving, and communication skills to provide helpdesk support to resolve
most day-to-day issues. Success in this role requires a strong technical
aptitude, and the ability to work well on a team. You must also be capable of
working proactively and on your own initiative in carrying out day-to-day
responsibilities.

YOU MUST BE AT LEAST 18 TO WORK AT TRIUMPH FOODS. Triumph Foods only employs
individuals who are 18 years of age or older. If you are under 18 your
application will not be considered.

Requirements

• Bachelor’s degree in Computer Science, Information Services Management, or related field or relevant professional experience in a technology support and engineering role with progressive levels of responsibility preferred.
• Strong troubleshooting and resolving hardware, software, systems, and network issues.
• Ability to install, upgrade, repair, move, and replace desktops, laptops, and peripherals.
• Strong knowledge of Windows client operating systems and standard Office applications.
• Excellent written and verbal communication skills with ability to communicate in both technical and non-technical language.
• Able to understand and be understood using the English language in conversation and on paperwork.
• Basic math skills needed.
• Common sense, critical thinking, and problem-solving are all required to function effectively in the role.
• Ability to deliver outstanding customer service, and demonstrate professionalism while maintaining composure in stressful situations.
• Must be detail oriented with a strong work ethic focused on providing a positive customer experience.
• Ability to work an on-call schedule during non-business hours, including evening and weekend support as needed.

Responsibilities

• Onsite support for most office desktop software, email, hardware, peripherals issues, and other work requests
• Some factory floor desktop and application support including Wi-Fi network and devices
• Support of Symbol Wireless Hand scanners
• Maintain close contact and open communication with clients until an issue has been resolved
• Setup and deploy new systems, setup users, configure printing
• Manage fleet of printers both leased and owned
• Triage and escalate complex issues appropriately
• Provide technical leadership, training and knowledge sharing to enhance user experience
• Coordination of service requests with third-party technology providers
• Conduct technical support in line with documented procedures; maintain hardware, software and network inventory, diagrams and related documentation
• Provide manager with regular updates on common problems encountered and identify possible longer-term solutions and improvements
• Participate in special projects as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees