IT Solutions Engineer

Capital Health (US) • Lawrenceville, GA

2d • $92,290 - $120,578

About The Position

Oversees upgrades and enhancements to the various domains for Electronic Health Record (EHR), providing technical knowledge on integrating data for the organization. Coordinates modifications and new enhancement, including planning and oversight of interface installation. Responsible for the configuration and non-infrastructure support of Capital Health (CH) interface engine. Acts as liaison between clinical, financial, Infrastructure, Security and technical solution owners at corporate level solution owners at facility level, and other third party consultants/vendors.

Requirements

• Associate's Degree or equivalent experience.
• Four years' experience in supporting an Enterprise system platform.
• Experience with programming languages including SQl, Javascript, and HTML.
• Experience in healthcare information technology or integration architect.
• Experience in software implementation.
• Excellent verbal and written communication skills.
• Understanding of Hospital systems such as Lawson, EPIC, Cerner, etc.
• Understanding of Supply Chain Inventory Data and Process flows.
• Ability to function in a professional manner with all levels of staff and management.
• Advance computer skills.
• Understanding of hospital EHR systems.

Nice To Haves

• Cerner EHR Preferred.

Responsibilities

• Creates and maintains process for package installs for code changes and enhancements; works closely with CWx and solutions owners on new packages (break/fix), admin packages (technical enhancements), content (multum) solution enhancements (non-break fix) on process for requests, testing and moving into Production; works closely with CWx on technical communication acting as the liaison to communicate all technical updates and changes occurring for potential impact of end user activities; coordinates domain strategy for upgrades, packages and downtimes with CWx and organization; flash management and monitoring; domain refresh scheduling, process and testing.
• Creates and maintains standard issue management process (post go-live, testing, upgrades, package installs); manages process issues logged internally; and monitors and manages SR's logged to Cerner solution support and process.
• Creates and maintains process and structure of standard change control process; leads meetings for change control requests and works with solution and technical teams on implementing changes and reviews risks and or potential impacts; works with Cerner support to maintain change control policy and structure.
• Leads and tracks implementation of Production Improvement items/Flashes and packages via LightsOn; reviews and monitors end-user experience via LightsOn, Olympus and Smart Auditor; reviews crash analysis data and communicates potential impact or needed improvement via LIghtsOn; creates reporting mechanisms for auditing via Olympus; manages auditing and security for P2 Sentinel; manages or assists with 724 Downtime solution - setup, monitoring, new allocation of pc's or locations and testing.
• Develops and maintains a Cerner domain strategy testing for domain refreshes; maintains testing strategies for upgrades and code management; maintains and creates testing strategies for break fix and enhancements - both technical and clinical for the integration process; owns IT testing strategy for new implementations and any other testing needed.
• Serves as an authorized client approver for Cerner to make changes within the Production environment and must understand any risks or potential impacts to live domain.
• Collaborates with Clinical IT leadership to ensure analyst keeps various domains in sync such as Train, Mock, Build, Cert and Prod.
• Leads domain activities; owns access needs to consultants and Cerner associates; testing strategy; issue management; change control; code managing; leads project calls.
• Escalates issues following leadership matrix within IT.
• Engages in critical clinical situations with Analyst, communicates to team and organization as needed.
• Performs other duties as assigned.

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA) - Healthcare FSA - Dependent Care FSA
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance - Voluntary Life Spouse - Voluntary Life Employee - Voluntary Life Child
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees