IT Solutions Engineer III AI / ML

NATIONAL COLLEGE OF BUSINESS & TECHNOLOGY • San Juan, PR

4h

About The Position

NUC University’s AI Center of Excellence is assembling a small, high-impact team to integrate best-in-class AI platforms—chatbots, adaptive-learning engines, and analytics suites—into our academic and administrative systems. You will evaluate commercial and open-source offerings, lead technical due diligence, and own the hands-on configuration, security hardening, and lifecycle management of each solution. Success looks like friction-free, FERPA-compliant services that faculty, staff, and students trust and adopt.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Fully bilingual: The candidate must be able talk, read, and write fluently in English and Spanish
• Minimum of 5 years integrating SaaS/PaaS solutions
• Minimum of 2 years deploying AI/ML or LLM platforms (e.g., OpenAI Enterprise, AWS Bedrock, Anthropic)
• Proven success delivering API-first integrations in higher-ed or other regulated sectors (FERPA, HIPAA, GDPR)
• Hands-on proficiency with Python and/or TypeScript for connector scripts and automation
• Deep understanding of SAML/OIDC, SCIM, LTI 1.3, webhooks, and REST/GraphQL best practices
• Strong troubleshooting, root-cause analysis, and documentation skills

Responsibilities

• Evaluate commercial and open-source AI solutions, lead technical due diligence, and provide recommendations to IT leadership and procurement teams
• Translate user stories into objective evaluation criteria (accuracy, accessibility, cost, data residency)
• Lead POCs and bake-offs; perform risk assessments; document findings for procurement
• Advise on technical requirements for contracts and SLAs; participate in vendor discussions to clarify technical needs and risks
• Collaborate with IT leadership, procurement, and legal during contract and SLA review, ensuring technical requirements are accurately reflected
• Design secure, scalable architectures connecting vendor APIs with LMS, SIS, IdP, and data lakes
• Define integration standards (SSO, SCIM, LTI, webhooks) and collaborate with Enterprise Services to implement them, ensuring end-to-end traceability
• Collaborate with Enterprise Services to ensure SaaS tenant configurations (roles, retention policies, content filters) meet security, compliance, and functional requirements
• Establish SLIs/SLOs, logging, and alerting; monitor vendor SLAs and provide technical input
• Partner with Information Security to complete DPIAs, advise on DPAs, pass annual audits and enforce governance controls for AI applications
• Maintain model-risk documentation, change logs, and end-user disclosures
• Collaborate with the support team on tier-2 escalation, root-cause analysis, and vendor ticketing
• Stay current with AI market trends, track vendor roadmaps, plan upgrades and feature rollouts
• Deliver demos, training sessions, and bilingual knowledge-transfer materials for IT and functional teams
• Act as a liaison between IT, vendors, and institutional stakeholders for AI/ML initiatives
• Own the technical onboarding, configuration, integration, and lifecycle management of selected vendor solutions
• Monitor technical performance, escalate issues to vendors, and support ongoing vendor relationship management from a technical perspective
• Design and build AI agents using platforms such as Microsoft Copilot Studio or collaborate with vendors to define functional and technical requirements for AI agents. Monitor and maintain agent infrastructure to ensure performance, security, and compliance within NUC’s environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level