IT Solutions Architect

Cuyahoga County Board of Developmental Disabilities • Cleveland, OH

65d • Hybrid

About The Position

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a solutions architect to review and design solutions to support the installation, maintenance, and operation of new and existing technology to best support an organization that serves people with developmental disabilities. Support the integration of hardware and software into the existing environment. Works closely with all areas of the IT department, including help desk, PC technicians, network administration, and leadership. May own one or more functional responsibilities in the IT Infrastructure team. The nature of work will include, but is not limited to the following:
Escalation resource for hardware, software, and network-related problems encountered by end-users.
Lead the research and solution of new issues that arise related to general user applications, network security, and overall new technology.
Scope and configure solutions to IT or business needs.
Schedule, perform, and monitor system backups.
Responsible for ordering Technology Supplies by delegation of the Infrastructure Operations Manager.
May direct other Infrastructure team members by delegation of the Infrastructure Operations Manager.
Design and deliver technology needs and solutions to meet Cuyahoga DD requirements.
Collaborates with cross-functional teams to define infrastructure needs.
Administers, Implements, and maintains operating systems.
Responsible for configuration and support of software package development and installs using SCCM.
Responsible for Mobile device software package installs.
Responsible for software image creation for user hardware.
Schedules, plans, and performs system upgrades.
Maintains documentation on all application changes and recommendations.
Interface with vendors for hardware/software recommendations.

Requirements

• Knowledge of computer resources including hardware, software and networking platforms.
• Knowledge of and ability to troubleshoot Windows workstations and servers, tablets, and Cisco IP phone systems with minimal assistance.
• Knowledge of Cuyahoga DD services and procedures.
• Ability to plan, coordinate and implement complex projects.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to function effectively and professionally with minimal supervision.
• Ability to interact effectively and cooperatively with a variety of people.
• Ability to work with personnel with varying skill levels throughout the organization.
• Ability to prioritize in complex, fast-paced environment
• High School Diploma required
• Demonstrated mastery of functional IT processes.
• Minimum eight years’ experience on Windows workstation, server, and VMware preferred.
• Minimum five years’ experience in a complex, multi-level computer environment.
• Valid state of Ohio driver's license and continued maintenance of excellent driving record.

Nice To Haves

• bachelor’s degree or Technical (Military) Degree with relevant experience in Computer Science.
• Preferred certification in one or more functional areas (MCSE, CCNA, CISA, PMP)

Responsibilities

• Escalation resource for hardware, software, and network-related problems encountered by end-users.
• Lead the research and solution of new issues that arise related to general user applications, network security, and overall new technology.
• Scope and configure solutions to IT or business needs.
• Schedule, perform, and monitor system backups.
• Responsible for ordering Technology Supplies by delegation of the Infrastructure Operations Manager.
• May direct other Infrastructure team members by delegation of the Infrastructure Operations Manager.
• Design and deliver technology needs and solutions to meet Cuyahoga DD requirements.
• Collaborates with cross-functional teams to define infrastructure needs.
• Administers, Implements, and maintains operating systems.
• Responsible for configuration and support of software package development and installs using SCCM.
• Responsible for Mobile device software package installs.
• Responsible for software image creation for user hardware.
• Schedules, plans, and performs system upgrades.
• Maintains documentation on all application changes and recommendations.
• Interface with vendors for hardware/software recommendations.

Benefits

• Hybrid work schedule with some flexibility.
• Over 40 paid days off a year, including holidays.
• A great government Pension through Ohio PERS.
• Major Medical insurance.
• Free Dental, Vision Life, and Temporary disability Insurance
• Professional Development Reimbursement each year.
• Membership dues reimbursement each year.
• Mileage Reimbursement at the IRS rate.
• Flexible Spending Account
• Tuition Reimbursement
• Annual Pay Increases, and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees