IT Software Technician - Medford, WI (Weather Shield)

Pella Corporation • Medford, WI

23d

About The Position

JOB SUMMARY: Responsible for the technical support of end users. First line of troubleshooting issues and handling user requests. Develops and follows standard work documents for repeatable issues. Strong customer service skills are essential.

Requirements

• Two year degree in a computer related field or equivalent experience.
• Basic understanding of one or more of the following: Relational databases Report writing tools Windows server operating systems Unix operating systems

Nice To Haves

• Certifications or licenses: None

Responsibilities

• Support internal IT based support systems. Can include, but not limited to ITSM, PPM, Orion. Support includes a basic understanding of the applications, ability to apply system upgrades and basic report writing.
• Day to day support of existing environment – Tier 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance) Tier 3 support will be handed off to other teams.
• Personal Development – Development and coordination of small project tasks or assist other team members in developing project plans for larger projects.
• Responsibilities outside of normal business hours – Rotating support for some weekend work, off hours on call support and backup for 2 nd and 3 rd shift coverage.
• Other duties may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree