IT Software Support Engineer

Micron Technology

2d

About The Position

Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As an IT Software Support Engineer, you will support, develop, and maintain software solutions for Technology Development (TD) and future HVM facilities in Boise, Idaho. This role requires strong troubleshooting skills, attention to detail, and the ability to learn quickly. You will work on critical manufacturing software, databases, and data analysis systems, collaborating extensively with other teams to ensure high-quality support, delivery, and uptime. The ideal candidate will drive efficiency and change by applying worldwide best-known methods (BKMs), and will be able to build relationships with customers, developers, and infrastructure teams across sites, and deliver a high-quality customer experience. This role will require participation in a 24x7 on-call rotation, and occasional travel to remote sites.

Requirements

• BS in Computer Science/Engineering or related field, or 1-2 years of IT support or semiconductor operations experience.
• Strong focus on continuous improvement and results.
• Excellent written, verbal, and cross-cultural communication skills.
• Proven analytical, troubleshooting, and debugging abilities.
• Strong organizational and project management skills.
• Ability to solve problems across teams and global locations.
• Working knowledge of: C#, Perl, Bash, Visual Basic (.NET), SQL, XML, Linux, Unix, Windows, Python, PowerShell, HTML

Nice To Haves

• Splunk knowledge a plus.
• Professional team environment and customer support experience.
• Background in manufacturing tracking systems or processes.

Responsibilities

• Minimize IT impact and reduce support levels.
• Resolve critical IT downtime issues through repairs or workarounds.
• Monitor and respond to line and IT system performance promptly.
• Contribute to AI systems and workflows to improve team effectiveness.
• Develop permanent software solutions for critical business needs.
• Design and build support, maintenance, and metric-gathering utilities.
• Collect, analyze, and present data, including efficiency enhancements and root cause analysis.
• Recommend solutions to improve production, engineering, and process efficiencies.
• Learn new tools to maintain and troubleshoot existing software.
• Create and manage training documentation for 1st and 2nd level IT support.
• Create and maintain KPIs and ITSI monitoring solutions.

Benefits

• Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.
• We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.
• Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.
• Additionally, Micron benefits include a robust paid time-off program and paid holidays.
• For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees