IT Site Support Technician

TEKsystems • Scarborough, ME

4d • $20 - $24 • Onsite

About The Position

The IT Support Technician provides on‑site technical support within a fast‑paced manufacturing environment. This role is responsible for maintaining computer hardware, peripherals, and network-connected devices across production areas and office spaces. The technician will play a key role in ensuring uptime for production systems, supporting end users, and maintaining critical infrastructure.

Requirements

• Strong analytical and problem-solving abilities.
• Ability to perform well under pressure and make timely, sound decisions.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize multiple critical tasks in a high-demand environment.
• Capable of working in a fast-paced manufacturing setting with shifting priorities.
• Primary responsibility is ensuring production computers stay operational at all times.
• Must be comfortable diagnosing basic network issues involving routers and switches.
• Must complete required ladder safety training.

Nice To Haves

• Experience re-imaging computers is preferred.

Responsibilities

• Provide on‑site desktop and hardware support throughout the manufacturing plant.
• Install, configure, and maintain desktop computers, mobile RF devices, workstation PCs, and peripherals in both production and office environments.
• Deliver technical support to production and office personnel for computers, phones, printers, and industrial printing equipment.
• Assist with implementation and maintenance of network servers, including Active Directory account administration.
• Perform break/fix troubleshooting and repair for network equipment, servers, and end‑user devices.
• Support maintenance, setup, and troubleshooting for industrial printers used on production lines.
• Manage, track, and document hardware inventory and coordinate e‑waste disposal.
• Provide Windows 10 support and assist with system re-imaging as needed.
• Diagnose basic network issues (routers, switches, connectivity) and escalate when appropriate.
• Reset and maintain wireless access points, including performing ladder-based access when required.
• Perform other duties as assigned.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees